Job Description
Full job description
Billingual Patient Support Specialist (12 Month Contract)
Mississauga, Canada
Job ID JR013205+
Category Patient Services, Medical & Medical Research
Post Date Jun. 30, 2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Job Summary
The Bilingual Patient Support Specialist (PSS) works within the Patient Support Program (PSP), supporting patients who are enrolled in various drug reimbursement programs offered through PSP by answering incoming calls and outbound calls (as required). The PSS will work collaboratively with internal and external stakeholders to ensure accurate information is provided to patients and other callers inquiring about drug coverage, claims status, adherence, and various other program requirements. The PSS will also provide administrative support to various drug reimbursement programs where required.
This role is a full time, 12 MONTH CONTRACT position with rotating evening shift (12pm-8pm) availability required.
Specific Responsibilities
The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
Conduct information and conduct patient financial assessment eligibility based on program guidelines
Provide responses to general inquiry calls based on information provided as part of the program materials
Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner
Process documents supporting the patient’s care, including infusion reports, lab results, copays
Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.
Competencies
Experience in the healthcare, pharmaceutical or insurance industry would be an asset
Strong customer service, communication, problem solving skills required
Comfortable working in a contact centre environment
Proficient in Microsoft Office applications (Word/Excel)
Team Player
Post-secondary education or equivalent
Organized with a high attention to detail
Excellent verbal and written skills in English (and French if a Bilingual role)
Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
Requirements
Bilingualism required; Excellent verbal and written skills in English and French
High school diploma
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,
Our Base Pay Range for this position
$53,200 - $88,600
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
Support Specialist jobs in Mississauga, ON
Jobs at McKesson Corporation in Mississauga, ON
Support Specialist salaries in Mississauga, ON
Billingual Patient Support Specialist (12 Month Contract)
Mississauga, Canada
Job ID JR013205+
Category Patient Services, Medical & Medical Research
Post Date Jun. 30, 2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Job Summary
The Bilingual Patient Support Specialist (PSS) works within the Patient Support Program (PSP), supporting patients who are enrolled in various drug reimbursement programs offered through PSP by answering incoming calls and outbound calls (as required). The PSS will work collaboratively with internal and external stakeholders to ensure accurate information is provided to patients and other callers inquiring about drug coverage, claims status, adherence, and various other program requirements. The PSS will also provide administrative support to various drug reimbursement programs where required.
This role is a full time, 12 MONTH CONTRACT position with rotating evening shift (12pm-8pm) availability required.
Specific Responsibilities
The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
Conduct information and conduct patient financial assessment eligibility based on program guidelines
Provide responses to general inquiry calls based on information provided as part of the program materials
Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner
Process documents supporting the patient’s care, including infusion reports, lab results, copays
Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.
Competencies
Experience in the healthcare, pharmaceutical or insurance industry would be an asset
Strong customer service, communication, problem solving skills required
Comfortable working in a contact centre environment
Proficient in Microsoft Office applications (Word/Excel)
Team Player
Post-secondary education or equivalent
Organized with a high attention to detail
Excellent verbal and written skills in English (and French if a Bilingual role)
Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)
Requirements
Bilingualism required; Excellent verbal and written skills in English and French
High school diploma
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,
Our Base Pay Range for this position
$53,200 - $88,600
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
Support Specialist jobs in Mississauga, ON
Jobs at McKesson Corporation in Mississauga, ON
Support Specialist salaries in Mississauga, ON
💡 Quick Summary
Seeking a career-building opportunity? The Billingual Patient Support Specialist (12 Month Contract) position is now open for candidates interested in the Health Jobs sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
