BPO Manager

Apex One


International BPO (Tech Support)
Apex One • Pune, Maharashtra • via LinkedIn
18 days ago
₹4.5L–₹5.2L a year
Contractor
No Degree Mentioned
Apply on LinkedIn
Job description
Job Responsibility

Handles customer requests/issues/questions in a professional manner and strives to deliver a first-time resolution service; troubleshooting for Network, Internet etc.

Meets defined KPIs including NPS and sales;

Processes transactional activities in line with Vodafone standards, policies and processes;

Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;

Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts);

Uses time proactively and efficiently to deliver on service targets;

Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;

Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;

Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;

Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice;

Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas

Interested,Please fill the Below Details

Full Name as per Pan card -

Total exp:-

Relevant Years Of Experience-

CCTC

ECTC

Notice Period(Officially)

Highest Qualification -

Percentage / CGPA -

Notice Period (Official) / LWD -

Do You Have All Your Documents

Skills: effective communication,network,bpo,kpi management,troubleshooting,network support,problem resolution,customer service,international bpo,technical support,stakeholder interaction,internet services
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Chembuild Pharma Private Limited


BPO Manager
Chembuild Pharma Private Limited • Pune, Maharashtra • via Job Hai
₹1+K–₹31K a month
Full–time
No Degree Mentioned
Apply directly on Job Hai
Apply on WorkIndia.in
Apply on Call Center Jobs
Job description
• Visit customers and keep accurate records
• Explain product features and benefits
• Achieve sales targets and build customer relationships
• Generate leads and negotiate deals
• It is a Full Time Field Sales job for candidates with 6 months - 4 years of experience.

More about this BPO Manager job
Please go through the FAQs to get all answers related to the given BPO Manager job
• What is the eligibility criteria to apply for this BPO Manager job?
Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹1+000 - ₹31000 per month that depends on your interview. It's a Full Time job in Pune.
• How many working days are there for this BPO Manager job?
Ans: This BPO Manager job will have 6 working days.
• Are there any charges applicable while applying or joining this BPO Manager job?
Ans: No, there is no fee applicable for applying this BPO Manager job and during the employment with the company, i.e., CHEMBUILD PHARMA PRIVATE LIMITED.
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this BPO Manager role?
Ans: There is an immediate opening of 15 BPO Manager at CHEMBUILD PHARMA PRIVATE LIMITED
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Field Sales job.
• What are the timings of this BPO Manager job?
Ans: This BPO Manager job has 0+:00 AM - 06:00 PM timing.