Job Description
Docdort
International Customer Support Executive – Voice Process (US Shift)
Docdort • Hyderabad, Telangana • via LinkedIn
4 days ago
₹3L–₹4.5L a year
Full–time
Apply on LinkedIn
Apply on Shine
Apply on Latest Jobs
Apply on CallCenterJob.co.in
Job description
Job Opportunity: International Customer Support Executive – Voice Process (US Shift)
Position Overview
Hiring for International Customer Support Executives (Voice Process) for our Hyderabad location. This is a fantastic opportunity for 12th pass or graduate candidates who are looking to build a career in the international BPO sector. If you have excellent communication skills and a passion for c...
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C
Cognizant
BPO SPE Voice
Cognizant • Hyderabad, Telangana • via Cognizant Careers
1 month ago
Full–time
No Degree Mentioned
Apply on Cognizant Careers
Apply on LinkedIn
Apply on Glassdoor
Apply on SimplyHired
Apply on Jobs Trabajo.org
Apply on CallCenterJob.co.in
Job description
Job summary
We are seeking a dedicated and experienced BPO SPE Voice professional with 2 to 5 years of experience to join our team. The ideal candidate will have a strong background in Service Now and will be responsible for providing exceptional voice support to our clients. This hybrid role offers the flexibility of working both remotely and on-site with a day shift schedule. No travel is required.
Responsibilities
• Provide exceptional voice support to clients ensuring all inquiries and issues are resolved promptly and effectively.
• Utilize Service Now to manage and track client interactions and service requests.
• Collaborate with team members to ensure seamless service delivery and client satisfaction.
• Maintain up-to-date knowledge of company products services and policies to provide accurate information to clients.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Monitor and report on key performance indicators to ensure service level agreements are met.
• Participate in regular training sessions to enhance product knowledge and customer service skills.
• Contribute to the development and implementation of process improvements to enhance service delivery.
• Provide feedback to management on client issues and trends to help improve overall service quality.
• Ensure compliance with company policies and procedures in all client interactions.
• Maintain accurate and detailed records of client interactions and transactions.
• Assist in the development of training materials and resources for new team members.
• Support team members in achieving their performance goals and objectives.
Qualifications
• Must have 2 to 5 years of experience in a BPO SPE Voice role.
• Must have hands-on experience with Service Now.
• Should possess excellent communication and interpersonal skills.
• Should have strong problem-solving abilities and attention to detail.
• Must be able to work effectively in a hybrid work model.
• Should be comfortable working in a day shift schedule.
• Must be able to work independently and as part of a team.
• Should have a customer-focused mindset and a commitment to providing high-quality service.
• Must be proficient in using computer systems and software applications.
• Should have the ability to multitask and manage time effectively.
• Must be adaptable to changing work environments and client needs.
• Should have a proactive approach to identifying and resolving issues.
• Must be willing to participate in ongoing training and development programs.
International Customer Support Executive – Voice Process (US Shift)
Docdort • Hyderabad, Telangana • via LinkedIn
4 days ago
₹3L–₹4.5L a year
Full–time
Apply on LinkedIn
Apply on Shine
Apply on Latest Jobs
Apply on CallCenterJob.co.in
Job description
Job Opportunity: International Customer Support Executive – Voice Process (US Shift)
Position Overview
Hiring for International Customer Support Executives (Voice Process) for our Hyderabad location. This is a fantastic opportunity for 12th pass or graduate candidates who are looking to build a career in the international BPO sector. If you have excellent communication skills and a passion for c...
Report this listing
C
Cognizant
BPO SPE Voice
Cognizant • Hyderabad, Telangana • via Cognizant Careers
1 month ago
Full–time
No Degree Mentioned
Apply on Cognizant Careers
Apply on LinkedIn
Apply on Glassdoor
Apply on SimplyHired
Apply on Jobs Trabajo.org
Apply on CallCenterJob.co.in
Job description
Job summary
We are seeking a dedicated and experienced BPO SPE Voice professional with 2 to 5 years of experience to join our team. The ideal candidate will have a strong background in Service Now and will be responsible for providing exceptional voice support to our clients. This hybrid role offers the flexibility of working both remotely and on-site with a day shift schedule. No travel is required.
Responsibilities
• Provide exceptional voice support to clients ensuring all inquiries and issues are resolved promptly and effectively.
• Utilize Service Now to manage and track client interactions and service requests.
• Collaborate with team members to ensure seamless service delivery and client satisfaction.
• Maintain up-to-date knowledge of company products services and policies to provide accurate information to clients.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Monitor and report on key performance indicators to ensure service level agreements are met.
• Participate in regular training sessions to enhance product knowledge and customer service skills.
• Contribute to the development and implementation of process improvements to enhance service delivery.
• Provide feedback to management on client issues and trends to help improve overall service quality.
• Ensure compliance with company policies and procedures in all client interactions.
• Maintain accurate and detailed records of client interactions and transactions.
• Assist in the development of training materials and resources for new team members.
• Support team members in achieving their performance goals and objectives.
Qualifications
• Must have 2 to 5 years of experience in a BPO SPE Voice role.
• Must have hands-on experience with Service Now.
• Should possess excellent communication and interpersonal skills.
• Should have strong problem-solving abilities and attention to detail.
• Must be able to work effectively in a hybrid work model.
• Should be comfortable working in a day shift schedule.
• Must be able to work independently and as part of a team.
• Should have a customer-focused mindset and a commitment to providing high-quality service.
• Must be proficient in using computer systems and software applications.
• Should have the ability to multitask and manage time effectively.
• Must be adaptable to changing work environments and client needs.
• Should have a proactive approach to identifying and resolving issues.
• Must be willing to participate in ongoing training and development programs.
💡 Quick Summary
Seeking a career-building opportunity? The BPO SPE Voice position is now open for candidates interested in the Bank Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
