Job Description
Location
Melbourne
Department
Buller Holidays
Type
Seasonal
Description
Join Buller Holidays for Winter 2026!
Who are we?
We’re the backbone and powerhouse of Mt Buller.
Buller Holidays is the central information hub for every phone call, email, web chat, and booking that comes through the Mt Buller website.
Our team supports the entire mountain, juggling call centre operations, email enquiries, web chats, reservations, cancellations, modifications, and the coordination of School and Group bookings across Mt Buller.
For this role, you can be part of the Mt Buller seasonal team while based in Melbourne, there is no staff accomodation available for this position.
Working from our East Melbourne office, you’ll enjoy a Monday to Friday desk role while still receiving all the benefits of a Mt Buller seasonal employee - without having to pack up your life and relocate for five months!
That means access to incredible perks such as a free season pass, lift vouchers for family and friends, free chain hire, and discounts across multiple on-mountain venues. You can even take advantage of free on-hill accommodation (subject to availability) to make the most of your mountain time.
We work closely with every business across Mt Buller and Mansfield — not only with the lift company, but also alongside Alpine Resorts Victoria, rental and retail operators, hospitality venues, accommodation providers, and lodges, making this role a behind-the-scenes engine of the mountain.
About us… and you!
We love delivering exceptional customer experiences and always go the extra mile to ensure our guests have the best experience possible. Making others happy makes us happy!
If you want to join Mt Buller and get all the benefits but you can’t leave your house, family, children or pets in Melbourne if you leave, this is the job for you!
We’re not customer-facing, all communication is via phone call, email, and web chat, which creates an enjoyable and relaxed energy in our office.
Overtime is available during peak periods, giving you the chance to knuckle down and earn some extra cash.
Enjoy a beautiful office to work from in East Melbourne, 500m from Parliament station and across the road from Fitzroy gardens.
And the best part - an energetic, fun-loving team! We stay calm under pressure and work together to get amazing things done.
What you’ll be doing.
Professionally and enthusiastically responding to guest enquiries via phone, email, and web chat.
Providing detailed information about Mt Buller, including accommodation, snow products, transport, and activities.
Planning and booking travel arrangements such as accommodation, activities, and transport.
Coordinating bookings for Schools, social and corporate groups, clubs, wholesalers, commercial operators, day tour companies, and events across the mountain.
Understanding mountain procedures to help guests plan their stay, if we don’t know the answer, we know who to contact to make the best call.
Assisting guests with bookings, modifications, credits, and cancellations using a positive, can-do approach.
Explaining resort policies and terms and conditions, including minimum stays, reservation policies, and cancellations.
If you bring enthusiasm and a can-do attitude, we will provide the training and knowledge for you to succeed in this role.
What we need from you.
Availability to start in May, this helps us manage advanced online bookings before the season kicks off.
The ability to learn quickly and stay focused, there’s a lot to take in during the first few weeks.
A genuine can-do attitude, attention to detail and a desire to do the right thing by guests, colleagues, and mountain businesses.
Previous experience working at Mt Buller or another ski resort is highly regarded.
Experience in a fast-paced environment is essential; backgrounds in travel, tourism, bookings, or coordination are highly valued.
Excellent communication and active listening skills, with strong written and spoken English.
A team-oriented mindset, with confidence to make decisions independently or collaboratively.
Strong computer skills, including the ability to multitask and navigate multiple systems and window panes efficiently.
We use Microsoft Office suite, RTP, Freshworks, Windcave, Inntopia CRS and Guest Centrix. If you have experience with any of these systems, it would be regarded highly in the application process.
All positions are casual, there is the ability to work between 14 – 38 hours a week, depending on the time of the season and your availability.
Sound like your kind of vibe?
If this sounds like you, and you think you’d thrive in our team, we’d love to hear from you! We’re a small, close-knit team, and with many staff returning each season, so new positions for 2026 are limited. Apply below!
Please note - Interviews for this role will start in March, so it may be some time before you hear from us!
Do you have questions before you apply?
You can email the team at [email protected] - Please note, applications will not be accepeted by email, you will have to apply below to be concidered.
Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, ****** orientation, gender identity, disability, or any other status protected by applicable law.
Melbourne
Department
Buller Holidays
Type
Seasonal
Description
Join Buller Holidays for Winter 2026!
Who are we?
We’re the backbone and powerhouse of Mt Buller.
Buller Holidays is the central information hub for every phone call, email, web chat, and booking that comes through the Mt Buller website.
Our team supports the entire mountain, juggling call centre operations, email enquiries, web chats, reservations, cancellations, modifications, and the coordination of School and Group bookings across Mt Buller.
For this role, you can be part of the Mt Buller seasonal team while based in Melbourne, there is no staff accomodation available for this position.
Working from our East Melbourne office, you’ll enjoy a Monday to Friday desk role while still receiving all the benefits of a Mt Buller seasonal employee - without having to pack up your life and relocate for five months!
That means access to incredible perks such as a free season pass, lift vouchers for family and friends, free chain hire, and discounts across multiple on-mountain venues. You can even take advantage of free on-hill accommodation (subject to availability) to make the most of your mountain time.
We work closely with every business across Mt Buller and Mansfield — not only with the lift company, but also alongside Alpine Resorts Victoria, rental and retail operators, hospitality venues, accommodation providers, and lodges, making this role a behind-the-scenes engine of the mountain.
About us… and you!
We love delivering exceptional customer experiences and always go the extra mile to ensure our guests have the best experience possible. Making others happy makes us happy!
If you want to join Mt Buller and get all the benefits but you can’t leave your house, family, children or pets in Melbourne if you leave, this is the job for you!
We’re not customer-facing, all communication is via phone call, email, and web chat, which creates an enjoyable and relaxed energy in our office.
Overtime is available during peak periods, giving you the chance to knuckle down and earn some extra cash.
Enjoy a beautiful office to work from in East Melbourne, 500m from Parliament station and across the road from Fitzroy gardens.
And the best part - an energetic, fun-loving team! We stay calm under pressure and work together to get amazing things done.
What you’ll be doing.
Professionally and enthusiastically responding to guest enquiries via phone, email, and web chat.
Providing detailed information about Mt Buller, including accommodation, snow products, transport, and activities.
Planning and booking travel arrangements such as accommodation, activities, and transport.
Coordinating bookings for Schools, social and corporate groups, clubs, wholesalers, commercial operators, day tour companies, and events across the mountain.
Understanding mountain procedures to help guests plan their stay, if we don’t know the answer, we know who to contact to make the best call.
Assisting guests with bookings, modifications, credits, and cancellations using a positive, can-do approach.
Explaining resort policies and terms and conditions, including minimum stays, reservation policies, and cancellations.
If you bring enthusiasm and a can-do attitude, we will provide the training and knowledge for you to succeed in this role.
What we need from you.
Availability to start in May, this helps us manage advanced online bookings before the season kicks off.
The ability to learn quickly and stay focused, there’s a lot to take in during the first few weeks.
A genuine can-do attitude, attention to detail and a desire to do the right thing by guests, colleagues, and mountain businesses.
Previous experience working at Mt Buller or another ski resort is highly regarded.
Experience in a fast-paced environment is essential; backgrounds in travel, tourism, bookings, or coordination are highly valued.
Excellent communication and active listening skills, with strong written and spoken English.
A team-oriented mindset, with confidence to make decisions independently or collaboratively.
Strong computer skills, including the ability to multitask and navigate multiple systems and window panes efficiently.
We use Microsoft Office suite, RTP, Freshworks, Windcave, Inntopia CRS and Guest Centrix. If you have experience with any of these systems, it would be regarded highly in the application process.
All positions are casual, there is the ability to work between 14 – 38 hours a week, depending on the time of the season and your availability.
Sound like your kind of vibe?
If this sounds like you, and you think you’d thrive in our team, we’d love to hear from you! We’re a small, close-knit team, and with many staff returning each season, so new positions for 2026 are limited. Apply below!
Please note - Interviews for this role will start in March, so it may be some time before you hear from us!
Do you have questions before you apply?
You can email the team at [email protected] - Please note, applications will not be accepeted by email, you will have to apply below to be concidered.
Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, ****** orientation, gender identity, disability, or any other status protected by applicable law.
💡 Quick Summary
Seeking a career-building opportunity? The Buller Holidays Consultant Melbourne position is now open for candidates interested in the Customer Care sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
