Job Description
Department: Courts Tribunals and Service Delivery
Location: Parramatta, NSW, AU, 2150
Req ID: 80915
Parramatta
Temporary up to 2 years - Full-Time (35 HPW)
Clerk Grade 11/12, base salary ($149,739 - $173,174) plus employer’s contribution to superannuation and annual leave loading
Your role
You will provide strategic leadership in shaping and driving customer (Court) onboarding processes that strengthen the connection between external customers and the program to enable successful, customer‑centric outcomes.
What you’ll do
You will lead the coordination of the customer onboarding process and customer deliverables ensuring alignment of milestones to the Program Master Schedule.
You will also ….
Design, communicate and lead the customer onboarding processes, performance frameworks, and experience measures that support program success.
Oversee customer-facing deliverables, communications, and risk/issue management to maintain high quality and strong customer confidence.
Partner with Program and Transformation Leads to deliver showcases, discovery sessions, and end‑user activities that drive change adoption and benefits realisation.
Contribute to program governance, schedules, and reporting while ensuring a seamless customer experience from project delivery through to BAU.
What we’re looking for
Drive delivery to achieve outcomes - Oversight of all customers facing deliverables to ensure they meet stringent quality standards.
Build Strong Relationships – Able to connect well with people at all levels, earn trust, and work effectively with Courts, agencies, and other key partners.
Clear and Confident Communication – Skilled at explaining things in a simple way, communicating with customers, and helping deliver a positive and smooth customer experience.
Coordinate Work and Support Change – Comfortable managing timelines, helping people adapt to new ways of working, and keeping the program on track through good planning and reporting.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Essential requirements
Relevant tertiary qualifications or equivalent experience.
Demonstratable operational knowledge of Courts and Tribunals in NSW.
Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:
National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Select two to three organisations or projects you have worked at previously to demonstrate:
An instance where you have had to onboard customers, what process/es you used, what were some of the challenges and what was the outcome.
How have you managed conflicting priorities or requirements, and maintain high quality customer outcomes?
Applications close Thursday, 5 March 2026.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact Program Director, Berta Bergmann or via [email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via [email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
Location: Parramatta, NSW, AU, 2150
Req ID: 80915
Parramatta
Temporary up to 2 years - Full-Time (35 HPW)
Clerk Grade 11/12, base salary ($149,739 - $173,174) plus employer’s contribution to superannuation and annual leave loading
Your role
You will provide strategic leadership in shaping and driving customer (Court) onboarding processes that strengthen the connection between external customers and the program to enable successful, customer‑centric outcomes.
What you’ll do
You will lead the coordination of the customer onboarding process and customer deliverables ensuring alignment of milestones to the Program Master Schedule.
You will also ….
Design, communicate and lead the customer onboarding processes, performance frameworks, and experience measures that support program success.
Oversee customer-facing deliverables, communications, and risk/issue management to maintain high quality and strong customer confidence.
Partner with Program and Transformation Leads to deliver showcases, discovery sessions, and end‑user activities that drive change adoption and benefits realisation.
Contribute to program governance, schedules, and reporting while ensuring a seamless customer experience from project delivery through to BAU.
What we’re looking for
Drive delivery to achieve outcomes - Oversight of all customers facing deliverables to ensure they meet stringent quality standards.
Build Strong Relationships – Able to connect well with people at all levels, earn trust, and work effectively with Courts, agencies, and other key partners.
Clear and Confident Communication – Skilled at explaining things in a simple way, communicating with customers, and helping deliver a positive and smooth customer experience.
Coordinate Work and Support Change – Comfortable managing timelines, helping people adapt to new ways of working, and keeping the program on track through good planning and reporting.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Essential requirements
Relevant tertiary qualifications or equivalent experience.
Demonstratable operational knowledge of Courts and Tribunals in NSW.
Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:
National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Select two to three organisations or projects you have worked at previously to demonstrate:
An instance where you have had to onboard customers, what process/es you used, what were some of the challenges and what was the outcome.
How have you managed conflicting priorities or requirements, and maintain high quality customer outcomes?
Applications close Thursday, 5 March 2026.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact Program Director, Berta Bergmann or via [email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via [email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
💡 Quick Summary
Seeking a career-building opportunity? The Business and Customer Onboarding Lead position is now open for candidates interested in the Customer Care sector. This role in Parramatta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
