Job Description
Full job description
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Business Data Analyst will play a critical part in our product migration activities by collecting, validating, and cleansing service-related data from multiple platforms and systems. Beyond the technical aspects, this role also requires strong business acumen and stakeholder management skills.
You will work closely with billing, network operations, and commercial teams to ensure accurate, high-quality data, while also collaborating with key stakeholders to understand business needs and drive effective data strategies. By following data "breadcrumbs" through systems such as Salesforce and ServiceNow (SNOW), you will help determine the status of services (e.g., active or cancelled) and take corrective action where necessary, including raising cancellations for services that should no longer be active.
Key Responsibilities
Gather and consolidate service-related data from various internal systems and platforms, including Salesforce and SNOW. Validate data accuracy, reconcile discrepancies, and ensure data consistency across multiple data sources
Identify and correct data quality issues, including outdated, duplicate, or incomplete service records. Execute data cleansing initiatives to maintain a reliable and up-to-date data repository, improving overall data quality
Raise cancellation requests with appropriate teams and follow through until confirmed action is taken
Work closely with billing, network operations, and commercial teams to gather input, clarify data-related questions, and ensure alignment of data management processes
Engage with internal stakeholders to understand business requirements, service definitions, and operational workflows, ensuring that data accurately reflects current states
Identify opportunities to streamline data collection, validation, and cleansing processes through improved methodologies, tools, or automation.
Skills & Experience
A bachelor's degree or higher in Business, Information Systems, Computer Science, or a related field
3-5 years demonstrated experience in a business and/or data analyst role
Experience in telecommunications or technology environment
Certifications or courses in data analysis, quality management, or business analysis methodologies are beneficial.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
Diverse and dynamic teams with a supportive and inclusive culture.
Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
Generous discounts to over 400 retailers.
Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
Study assistance programs to excel your personal growth, learning and development.
Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, ****** orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Business Data Analyst will play a critical part in our product migration activities by collecting, validating, and cleansing service-related data from multiple platforms and systems. Beyond the technical aspects, this role also requires strong business acumen and stakeholder management skills.
You will work closely with billing, network operations, and commercial teams to ensure accurate, high-quality data, while also collaborating with key stakeholders to understand business needs and drive effective data strategies. By following data "breadcrumbs" through systems such as Salesforce and ServiceNow (SNOW), you will help determine the status of services (e.g., active or cancelled) and take corrective action where necessary, including raising cancellations for services that should no longer be active.
Key Responsibilities
Gather and consolidate service-related data from various internal systems and platforms, including Salesforce and SNOW. Validate data accuracy, reconcile discrepancies, and ensure data consistency across multiple data sources
Identify and correct data quality issues, including outdated, duplicate, or incomplete service records. Execute data cleansing initiatives to maintain a reliable and up-to-date data repository, improving overall data quality
Raise cancellation requests with appropriate teams and follow through until confirmed action is taken
Work closely with billing, network operations, and commercial teams to gather input, clarify data-related questions, and ensure alignment of data management processes
Engage with internal stakeholders to understand business requirements, service definitions, and operational workflows, ensuring that data accurately reflects current states
Identify opportunities to streamline data collection, validation, and cleansing processes through improved methodologies, tools, or automation.
Skills & Experience
A bachelor's degree or higher in Business, Information Systems, Computer Science, or a related field
3-5 years demonstrated experience in a business and/or data analyst role
Experience in telecommunications or technology environment
Certifications or courses in data analysis, quality management, or business analysis methodologies are beneficial.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
Diverse and dynamic teams with a supportive and inclusive culture.
Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
Generous discounts to over 400 retailers.
Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
Study assistance programs to excel your personal growth, learning and development.
Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, ****** orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
💡 Quick Summary
Seeking a career-building opportunity? The Business Data Analyst position is now open for candidates interested in the Finance sector. This role in Abattoir offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Finance is a plus.