Job Description
Job Description: Business Development Executive (In-Office – Healthcare)
Location: Thane
Department: Business Development / Patient Coordination
Employment Type: Full-time
Role Summary:
The Business Development Executive will be responsible for managing patient inquiries, scheduling appointments, ensuring timely follow-ups, and maintaining accurate data across systems. This is a completely in-office telecalling and coordination role, with no field visits. The role requires excellent communication skills, strong follow-up ability, and a customer-centric approach.
Key Responsibilities:1. Daily Operational Checks
Review the daily OPD schedule for all doctors.
Check upcoming offers and TV interviews for the next one week.
Monitor POP (Point of Promotion) leads on priority; POP leads must be catered to within 60 minutes.
2. Telecalling & Lead Management
Make a minimum of 400 calls per day with at least 4 hours of talk time.
Prioritize pending calls and appointment follow-ups for online consultations or direct hospital visits.
Collect complete patient information during every connected call and update BI accurately, including:
Patient & spouse date of birth
Marriage date
City
Alternate phone number (very important)
Full names
How the patient came to know about the hospital
3. Appointment Scheduling
Once the appointment is confirmed, update it in HMS with accurate date, time, and center.
Backend telecaller will reconfirm appointments:
1 day prior (10am–12pm)
Same day reminders (9am–10am)
If calls are not connected, ensure a minimum of 4 attempts at different times using different numbers.
4. Communication & Coordination
Send address details to patients via WhatsApp.
If WhatsApp is unavailable, send an SMS.
Share relevant video links with the patient.
Identify calls eligible for auto-scheduling; for manual scheduling, ensure confirmation is taken from the patient.
5. Patient Handling & Service Quality
Do not push patients directly for hospital visits.
Listen to their concerns, understand the case, and provide appropriate guidance.
Maintain empathy, patience, and professionalism in all interactions.
6. Reporting & Documentation
After every call in BI, fill the telecalling form completely with:
Calling Status
Important Status
Notes
Patient Seems (behaviour/interest level)
Locality
Required Skills & Qualifications
Minimum 1–3 years experience in telecalling, customer service, or healthcare coordination.
Strong communication and interpersonal skills.
Ability to multitask, maintain accuracy, and work in a fast-paced environment.
Basic computer proficiency (BI/HMS will be taught).
Healthcare/clinic experience preferred but not mandatory.
Key Attributes
Patient-centric approach
Strong follow-up discipline
Data accuracy
High call volume capability
Professional communication
Job Types: Full-time, Permanent
Pay: Up to ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Location: Thane
Department: Business Development / Patient Coordination
Employment Type: Full-time
Role Summary:
The Business Development Executive will be responsible for managing patient inquiries, scheduling appointments, ensuring timely follow-ups, and maintaining accurate data across systems. This is a completely in-office telecalling and coordination role, with no field visits. The role requires excellent communication skills, strong follow-up ability, and a customer-centric approach.
Key Responsibilities:1. Daily Operational Checks
Review the daily OPD schedule for all doctors.
Check upcoming offers and TV interviews for the next one week.
Monitor POP (Point of Promotion) leads on priority; POP leads must be catered to within 60 minutes.
2. Telecalling & Lead Management
Make a minimum of 400 calls per day with at least 4 hours of talk time.
Prioritize pending calls and appointment follow-ups for online consultations or direct hospital visits.
Collect complete patient information during every connected call and update BI accurately, including:
Patient & spouse date of birth
Marriage date
City
Alternate phone number (very important)
Full names
How the patient came to know about the hospital
3. Appointment Scheduling
Once the appointment is confirmed, update it in HMS with accurate date, time, and center.
Backend telecaller will reconfirm appointments:
1 day prior (10am–12pm)
Same day reminders (9am–10am)
If calls are not connected, ensure a minimum of 4 attempts at different times using different numbers.
4. Communication & Coordination
Send address details to patients via WhatsApp.
If WhatsApp is unavailable, send an SMS.
Share relevant video links with the patient.
Identify calls eligible for auto-scheduling; for manual scheduling, ensure confirmation is taken from the patient.
5. Patient Handling & Service Quality
Do not push patients directly for hospital visits.
Listen to their concerns, understand the case, and provide appropriate guidance.
Maintain empathy, patience, and professionalism in all interactions.
6. Reporting & Documentation
After every call in BI, fill the telecalling form completely with:
Calling Status
Important Status
Notes
Patient Seems (behaviour/interest level)
Locality
Required Skills & Qualifications
Minimum 1–3 years experience in telecalling, customer service, or healthcare coordination.
Strong communication and interpersonal skills.
Ability to multitask, maintain accuracy, and work in a fast-paced environment.
Basic computer proficiency (BI/HMS will be taught).
Healthcare/clinic experience preferred but not mandatory.
Key Attributes
Patient-centric approach
Strong follow-up discipline
Data accuracy
High call volume capability
Professional communication
Job Types: Full-time, Permanent
Pay: Up to ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
💡 Quick Summary
Seeking a career-building opportunity? The Business Development Executve ( In Office ) position is now open for candidates interested in the Health Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
