Job Description
Business Operations Manager / Integrator
Role Purpose
The Operations Manager / Integrator is responsible for turning vision into execution. This role owns the day-to-day running of the clinics, ensures the team is aligned and accountable, and drives operational performance so the Clinical Director can focus on strategy, growth, and clinical excellence.
Key Accountabilities
• Own day-to-day operations across both clinics and make confident operational decisions.
• Lead, align, and support clinical and front-desk teams; ensure the right people are in the right seats.
• Execute leadership priorities through clear actions, owners, and deadlines.
• Own KPI tracking, reporting, and delivery; identify issues early and drive solutions.
• Build, document, and embed systems and SOPs for consistency and scalability.
• Act as the Integrator: resolve cross-team issues, hold people accountable with empathy, and protect Visionary time.
Skills & Experience
• Minimum 2 years’ experience in operations or leadership.
• Strong organisational, communication, and follow-through skills.
• Calm, solutions-focused, people-centred leadership style.
• Healthcare or EOS familiarity desirable.
Visionary vs Integrator
Visionary (Clinical Director)
• Sets vision, direction, and culture.
• Drives innovation, growth, and big ideas.
Integrator (Operations Manager)
• Turns vision into execution.
• Owns accountability, cadence, and operational clarity.
Working Hours
• 20 hours a week with opportunity for more as the role expands
• Monday to Friday (No weekends)
Benefits
• Salary £40,000 pro rata
• Performance based Bonus
• Pension scheme
• Private health insurance
• Cycle-to-work scheme
• Annual training budget
• Access to the Thrive Coaching Program
• Flexible working arrangements as role develops
Responsibilities
• Oversee daily operations across both clinics.
• Act as Practice Manager, supporting both clinical and front desk teams.
• Support the team in tracking and achieving KPIs.
• Maintain high standards of service, efficiency, and patient experience.
• Play a key role in clinic expansion plans as we continue to grow.
• Foster a positive, engaged, and productive team culture.
• Liaise with external providers, such as the Thrive Coaching Program.
Requirements
• Minimum 2 years’ experience in a similar operations or practice management role.
• Strong communication and organisational skills.
• A proactive, supportive, and team-oriented approach to leadership.
Application process
• Please express your interest in this position by completing this questionnaire:
• iMA Questionnaire
• Then email your cv and your "colour" to: shona@dewarphysiotherapy.co.uk
Role Purpose
The Operations Manager / Integrator is responsible for turning vision into execution. This role owns the day-to-day running of the clinics, ensures the team is aligned and accountable, and drives operational performance so the Clinical Director can focus on strategy, growth, and clinical excellence.
Key Accountabilities
• Own day-to-day operations across both clinics and make confident operational decisions.
• Lead, align, and support clinical and front-desk teams; ensure the right people are in the right seats.
• Execute leadership priorities through clear actions, owners, and deadlines.
• Own KPI tracking, reporting, and delivery; identify issues early and drive solutions.
• Build, document, and embed systems and SOPs for consistency and scalability.
• Act as the Integrator: resolve cross-team issues, hold people accountable with empathy, and protect Visionary time.
Skills & Experience
• Minimum 2 years’ experience in operations or leadership.
• Strong organisational, communication, and follow-through skills.
• Calm, solutions-focused, people-centred leadership style.
• Healthcare or EOS familiarity desirable.
Visionary vs Integrator
Visionary (Clinical Director)
• Sets vision, direction, and culture.
• Drives innovation, growth, and big ideas.
Integrator (Operations Manager)
• Turns vision into execution.
• Owns accountability, cadence, and operational clarity.
Working Hours
• 20 hours a week with opportunity for more as the role expands
• Monday to Friday (No weekends)
Benefits
• Salary £40,000 pro rata
• Performance based Bonus
• Pension scheme
• Private health insurance
• Cycle-to-work scheme
• Annual training budget
• Access to the Thrive Coaching Program
• Flexible working arrangements as role develops
Responsibilities
• Oversee daily operations across both clinics.
• Act as Practice Manager, supporting both clinical and front desk teams.
• Support the team in tracking and achieving KPIs.
• Maintain high standards of service, efficiency, and patient experience.
• Play a key role in clinic expansion plans as we continue to grow.
• Foster a positive, engaged, and productive team culture.
• Liaise with external providers, such as the Thrive Coaching Program.
Requirements
• Minimum 2 years’ experience in a similar operations or practice management role.
• Strong communication and organisational skills.
• A proactive, supportive, and team-oriented approach to leadership.
Application process
• Please express your interest in this position by completing this questionnaire:
• iMA Questionnaire
• Then email your cv and your "colour" to: shona@dewarphysiotherapy.co.uk
💡 Quick Summary
Seeking a career-building opportunity? The Business Operations Manager position is now open for candidates interested in the Remote Jobs sector. This role in Edinburgh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.