This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics, Prime NOW and Amazon Flex, and its scope is expanding every day.

Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart warehouse and smart delivery operation with cutting edge technologies in IoT (Internet-of-Things). We develop technology-based solutions that includes devices, hardware, and software, matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.

Key job responsibilities

As a Business Operations Specialist (BOS) you will work with different teams to provide administrative and technical experience to both internal and external customers. You will serve as a brand ambassador that draws insights and recommendations from data. As a BOS, you will be responsible for driving increased data quality and solving operational business goals. You will work directly with operations management and sales teams to develop scalable, long-term solutions which will have a significant impact on the Key for Business team.

Basic Qualifications
• 2+ years of relevant experience in operations and/or business management/consulting
• Strong oral and written communication skills, a bias for action and a proven ability to influence others
• Experience pulling and reporting data from numerous databases (using Excel, Access, and/or other data management systems)
• Demonstrated experience analyzing data sets and using data to drive root cause elimination and process improvement
• Experience autonomously conducting quantitative analytics and problem-solve when data does not align
• Experience facilitating progress and identifying blockers
• Experience owning and building processes in ambiguous environment
• Experience with improving team efficiency, scaling processes globally while reducing SLAs, reducing errors, improving processes, and creating and maintaining high level of performance

Preferred Qualifications
• Passionate about the growth and success of Amazon's Key for Business Team while also learning about IoT technologies
• Advanced experience with Excel, or other analytical/Business Intelligence tools
• Results-oriented, have high integrity, and a desire to be part of a world-class, rapidly expanding company

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, ****** orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.