Job Description
Full job description
General Information
Country/Region
New Zealand
Province/City
Northland
Hiring Entity
Rosewood Kauri Cliffs
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description
Discover Your Calling – Butler at Rosewood Kauri Cliffs
At Rosewood Kauri Cliffs, we offer more than a job, we invite you to be part of an inspiring journey rooted in excellence, growth, and heartfelt hospitality. Nestled along the untouched coastline of Northland’s Bay of Islands, our serene sanctuary is surrounded by native forest, three private beaches, and sweeping views of the Pacific Ocean.
As one of New Zealand’s most iconic luxury lodges, and a proud member of the Rosewood Hotels & Resorts collection, we are dedicated to creating unforgettable experiences for our guests and for the people who bring those experiences to life. Here, you will thrive in a culture that values authenticity, personal development, and meaningful connections.
About the Role
We are seeking a dedicated Butler to join our team and deliver truly personalized, world-class service to our guests. In this role, you will be the key link between our guests and the hotel, ensuring every detail of their stay is seamless and memorable.
From providing in-depth knowledge of lodge amenities, to anticipating needs and coordinating special requests, you will curate experiences that reflect the elegance, warmth, and care at the heart of Rosewood. This position is ideal for a service professional with a passion for luxury hospitality and a desire to elevate every guest interaction into something extraordinary.
Key Responsibilities
Provide a personalized welcome and orientation, ensuring guests feel immediately at home
Build meaningful connections by anticipating needs and arranging special requests with care and efficiency
Deliver all in-suite Food & Beverage services with professionalism and attention to detail
Manage guest requests and itineraries, ensuring accurate, timely follow-up
Collaborate across departments to create seamless and unified guest experiences
What You Will Bring
Minimum 2 years’ experience in luxury hospitality, ideally within hotels, resorts, or lodges
Strong communication skills (both verbal and written), with immaculate personal presentation
Working knowledge of property management systems (an advantage)
Ability to manage guest itineraries and resolve issues with professionalism and discretion
A genuine passion for creating personalized, memorable guest experiences
Adaptability, resourcefulness, and an intuitive approach to anticipating guest needs
What We Offer
Competitive wages
Guaranteed minimum of 30 hours per week, with up to 55 hours rostered during peak periods
Delicious daily staff meals prepared by our culinary team
Access to our exclusive Staff Perks Programme, with discounts and deals from preferred suppliers and partners
Supportive leadership with opportunities for career development
Whenever possible, two consecutive days off per week
The chance to live and work in one of New Zealand’s most scenic and inspiring regions
Work Eligibility
Applicants must hold New Zealand work rights or a valid Working Visa to be considered.
Our Values
Core to your success in this role is alignment with the values of Rosewood Hotels & Resorts: Ownership, Passionate, Transparent, Innovative, and Collaborative.
Apply Now
If you are a service-driven professional with a passion for luxury hospitality and the skills to deliver truly personalized guest experiences, we would love to hear from you. Join us at Rosewood Kauri Cliffs and be part of something truly special.
About Us
Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.
Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.
General Information
Country/Region
New Zealand
Province/City
Northland
Hiring Entity
Rosewood Kauri Cliffs
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description
Discover Your Calling – Butler at Rosewood Kauri Cliffs
At Rosewood Kauri Cliffs, we offer more than a job, we invite you to be part of an inspiring journey rooted in excellence, growth, and heartfelt hospitality. Nestled along the untouched coastline of Northland’s Bay of Islands, our serene sanctuary is surrounded by native forest, three private beaches, and sweeping views of the Pacific Ocean.
As one of New Zealand’s most iconic luxury lodges, and a proud member of the Rosewood Hotels & Resorts collection, we are dedicated to creating unforgettable experiences for our guests and for the people who bring those experiences to life. Here, you will thrive in a culture that values authenticity, personal development, and meaningful connections.
About the Role
We are seeking a dedicated Butler to join our team and deliver truly personalized, world-class service to our guests. In this role, you will be the key link between our guests and the hotel, ensuring every detail of their stay is seamless and memorable.
From providing in-depth knowledge of lodge amenities, to anticipating needs and coordinating special requests, you will curate experiences that reflect the elegance, warmth, and care at the heart of Rosewood. This position is ideal for a service professional with a passion for luxury hospitality and a desire to elevate every guest interaction into something extraordinary.
Key Responsibilities
Provide a personalized welcome and orientation, ensuring guests feel immediately at home
Build meaningful connections by anticipating needs and arranging special requests with care and efficiency
Deliver all in-suite Food & Beverage services with professionalism and attention to detail
Manage guest requests and itineraries, ensuring accurate, timely follow-up
Collaborate across departments to create seamless and unified guest experiences
What You Will Bring
Minimum 2 years’ experience in luxury hospitality, ideally within hotels, resorts, or lodges
Strong communication skills (both verbal and written), with immaculate personal presentation
Working knowledge of property management systems (an advantage)
Ability to manage guest itineraries and resolve issues with professionalism and discretion
A genuine passion for creating personalized, memorable guest experiences
Adaptability, resourcefulness, and an intuitive approach to anticipating guest needs
What We Offer
Competitive wages
Guaranteed minimum of 30 hours per week, with up to 55 hours rostered during peak periods
Delicious daily staff meals prepared by our culinary team
Access to our exclusive Staff Perks Programme, with discounts and deals from preferred suppliers and partners
Supportive leadership with opportunities for career development
Whenever possible, two consecutive days off per week
The chance to live and work in one of New Zealand’s most scenic and inspiring regions
Work Eligibility
Applicants must hold New Zealand work rights or a valid Working Visa to be considered.
Our Values
Core to your success in this role is alignment with the values of Rosewood Hotels & Resorts: Ownership, Passionate, Transparent, Innovative, and Collaborative.
Apply Now
If you are a service-driven professional with a passion for luxury hospitality and the skills to deliver truly personalized guest experiences, we would love to hear from you. Join us at Rosewood Kauri Cliffs and be part of something truly special.
About Us
Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.
Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.
💡 Quick Summary
Seeking a career-building opportunity? The Butler position is now open for candidates interested in the Work from home Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
