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Inform customers about product & services Handle inbound & outbound calls Understand customer's need & solve queries Other Details It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3...
Call Center Executive
Place of work
Work from home
Contract type
All types
Start date
-
Salary
20,000 - 40,000 /month
Job details
Job description, work day and responsibilities
We are looking for a Call Center Executive to join our team at Votiko Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20000 - ₹40000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 2 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the night shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 2 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the night shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.
Offer ID: #1286255,
Published: 1 hour ago,
Company registered: 2 days ago
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