Job Description
We are looking for Calling Agents / Call Center Executives to manage incoming grievance-related calls. The role involves listening to callers, accurately recording complaints, providing basic information, and updating all details on the backend system.
The primary language of communication will be Hindi, with a basic working knowledge of English required for system use and internal communication.
Key Responsibilities:
• Receive and manage inbound grievance calls in a polite and professional manner
• Understand caller issues and record grievances accurately
• Enter call details, complaint nature, and caller information into the backend/CRM system
• Provide basic guidance, acknowledgements, or reference numbers as per SOP
• Escalate grievances to concerned departments when required
• Maintain confidentiality and handle sensitive information responsibly
• Follow call scripts, escalation matrix, and standard operating procedures
• Maintain call logs, daily reports, and resolution status updates
• Coordinate with supervisors and backend teams for grievance follow-ups
Language & Communication Requirements:
• Excellent spoken Hindi (mandatory)
• Basic to moderate English proficiency (reading & writing) for system usage and documentation
• Clear, calm, and empathetic communication skills
The primary language of communication will be Hindi, with a basic working knowledge of English required for system use and internal communication.
Key Responsibilities:
• Receive and manage inbound grievance calls in a polite and professional manner
• Understand caller issues and record grievances accurately
• Enter call details, complaint nature, and caller information into the backend/CRM system
• Provide basic guidance, acknowledgements, or reference numbers as per SOP
• Escalate grievances to concerned departments when required
• Maintain confidentiality and handle sensitive information responsibly
• Follow call scripts, escalation matrix, and standard operating procedures
• Maintain call logs, daily reports, and resolution status updates
• Coordinate with supervisors and backend teams for grievance follow-ups
Language & Communication Requirements:
• Excellent spoken Hindi (mandatory)
• Basic to moderate English proficiency (reading & writing) for system usage and documentation
• Clear, calm, and empathetic communication skills
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Executive position is now open for candidates interested in the Customer Care Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
