Job Description
Bilingual Call Center Agent
Location: Phoenix, AZ 85007 (Remote)
Duration: 6 Months
Spanish-speaking
100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.
Candidates MUST have 1 year of recent call center experience.
Job Description:
Position Description
• Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
This position includes the following:
• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations
Skills Required:
• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized
Skills Preferred:
• Spanish-speaking
Experience Required:
• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Experience Preferred:
• Experience with participating in process improvement activities
• Education Required:
• High school diploma or equivalent
Location: Phoenix, AZ 85007 (Remote)
Duration: 6 Months
Spanish-speaking
100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.
Candidates MUST have 1 year of recent call center experience.
Job Description:
Position Description
• Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
This position includes the following:
• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations
Skills Required:
• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized
Skills Preferred:
• Spanish-speaking
Experience Required:
• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
Experience Preferred:
• Experience with participating in process improvement activities
• Education Required:
• High school diploma or equivalent
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Representative - Spanish position is now open for candidates interested in the Remote Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.