Process Name : Customer Service / Customer Support / Customer Care / KYC Analyst / Mortgage Process

Work Location : Jaipur

Salary Package : 3 lakh (Freshers) - 12 lakh (Experienced)

Cab Service : Both ways provided

Rounds of Interviews : HR round / Voice & Accent / Manager Round

Graduate Qualifications : Any Graduates

Post-Graduate Qualifications : Any Post-Graduates

Experience Needed : Candidates who are Fresher's / Recent Graduates / Candidates with backlogs or relevant Experience can also apply. Experience in International BPO / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply.

Technical support :

Graduates /Under Graduates can apply

Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.

Owns customer issues from beginning to resolution (handles in place).

Assists customers by diagnosing problems and providing resolutions for technical and service issues.

Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.

Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

CUSTOMER SUPPORT :NON VOICE (UK SHIFT)

ANY GRADS /PG CAN APPLY

Good written & verbal communication

AMAZON :NON VOICE

Process Name : HR Specialist / Seller Support Associate (Client servicing) / Transaction Risk Management Services (TRMS) / Risk Analyst

Work Location : Jaipur

Salary Package : 2.75 lakh - 4 lakh

Cab Service : Both ways provided

Rounds of Interviews : HR round / Aptitude Test / Versant Test / Manager round

Graduate Qualifications : Any Graduates

Post-Graduate Qualifications : MBA/M.Sc/MA

Experience Needed : Candidates who are Fresher's / Recent graduates can apply. Experience in International BPO / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply.

Salary:INR 2,75,000 - 5,00,000 P.A. Performance Based Incentive/shift Allowance/over TIME Allowance.

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

UK Shift TECHNICAL SUPPORT CUSTOMER SUPPORT INBOUND OUTBOUBD UPSELLING CUSTOMER SERVICE E COMMERCE BPO CSR TSR ANALYST IBM HP DELL AMAZON IT HELPDESK AMEX BANKING MORTGAGE

Desired Candidate Profile

Candidates who are Freshers/Recent graduates/Candidates with backlogs or relevant experience can apply
• Possess good analytical skills - detail oriented
• Possess good communication skills, both oral and written
• Be familiar with Microsoft applications and working knowledge of MS excel
• Have a good attitude - should be committed to the work