Care Correspondence Analyst

Acuity Knowledge Partners


Investment Banking (Delivery Lead)
Acuity Knowledge Partners • Gurugram, Haryana • via LinkedIn
22 hours ago
Full–time
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Job description
Job Purpose

Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team based in Gurgaon.

Key Responsibilities
• Will be responsible for working as part of the dedicated team for an investment bank
• Supporting our clients on multiple industries including IT/ BPO, Telecom, Consumer, Pharma, Infrastructure, Healthcare, Retail and Industrials, Energy & Power, Metals & Mining, FIG, ECM, DCM among others and preparing company profiles, pitch books, industry overviews, company focused discussion documents, studying & analyzing different business & financial models in a particular industry
• Provide high quality analysis on projects including critical industry or market analysis, company reports, ad-hoc requests, financial analysis, competitive benchmarking and opportunity assessments through in-depth secondary research
• Good understanding of financial analysis including operational (reserves and resources, production data, etc.) / financial benchmarking, trading/ transaction comparables etc.
• Contributes toward managing project timelines and quality of deliverables in a manner to ensure “high client satisfaction”
• Demonstrate strength and flair in client/requester relationship building and management, information/knowledge needs assessment

Required Background
• MBA/ CFA/ CA
• Experience of 5 - 7 years supporting Investment banking division of a bank, consulting firm, boutique firm, advisory firm
• The candidate should have the ability to work as part of the team and independently as per the requirement
• Good written and spoken communication skills
• Working knowledge of databases such as Capital IQ, Refinitiv, Factset, Factiva, Merger Market, etc.
• MS Office skills – should be good in MS PowerPoint, MS Excel, and MS Word
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Barclays


Care Correspondence Analyst
Barclays • Noida, Uttar Pradesh • via Shine
24 hours ago
Full–time
Apply on Shine
Job description
Embark on a transformative journey as a Care Correspondence Analyst at Barclays, where you'll play a pivotal role in managing customer communication with accuracy and efficiency. In this role, you will be part of a dedicated team responsible for handling, routing, and processing customer requests received through physical mail and digital channels. Join us in our mission to enhance customer satisfaction by ensuring timely and accurate responses to inquiries. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.

Key critical skills required for this role include:

Process and take appropriate action on customer requests received via physical mail, ensuring compliance with policies and procedures.
Handle a wide range of customer requests, including changes in personal information, account closures, balance inquiries, and other account-related modifications.
Work with diverse input sources, including scanned documents, faxes, and online portal submissions, ensuring accurate processing and response.
Review and validate customer correspondence to ensure all requests are handled with precision and adherence to compliance standards.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.

This role is based out of Noida.

Purpose of the role:

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities:

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations:

To meet the needs of stakeholders/customers through operational excellence and customer service.
Perform prescribed activities in a timely manner and to a high standard.
No people leadership roles at this grade.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
Identify escalation of policy breaches as required.
Take responsibility for customer service and operational execution tasks.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct.
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
Work within well-defined procedures that may involve a variety of work routines.
Demonstrate an understanding of the procedures.
Evaluate and select the appropriate alternatives from defined options.
Make judgments based on the analysis of factual information.
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave.,

India
Uttar Pradesh
Noida Show on map Get directions