Case Administrator II (Legal Service Administrative Support)

Job highlights
Identified by Google from the original job post
Qualifications
Education & Experience: Associate degree in business or related discipline; 2-4 years of relevant work experience (e.g., customer service, case administration, legal environment) or an equivalent combination of education and work experience
Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators, or employees of the organization
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs
Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, Excel, and web-based case management systems
Benefits
The successful applicant will have a hybrid work arrangement, and the position's starting annual salary range is $58,000 - $62,000 for NYC and $55,000 - $58,000 for Piscataway, NJ with quarterly incentive opportunities
We offer a competitive compensation package, including incentives
Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits
Responsibilities
Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, arbitrators, and mediators by telephone, email, and letter; performs scheduling and other administrative tasks
Understands and applies rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases
Maintains and updates case files, records, and documents in the online case management system (PRISM)
Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices
Assists in coordinating, initiating, and administering conference calls and video conferences
Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers
Prepares and sends electronic and written communications to parties, party attorneys, arbitrators, and mediators
Proactively identifies case management issues, informs management, and appropriately resolves them
Responds to inquiries from clients, client representatives, and panelists promptly and courteously; assist managers with informing and educating clients and client representatives on ADR processes
Provides feedback to management regarding interaction with arbitrators and mediators
Demonstrates regular, reliable, and predictable job attendance
Attends on-site and in-person meetings and training sessions
Job description
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, ****** orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Overview

We seek a highly skilled and motivated Case Administrator II (Legal Service Administrative Support) to provide administrative support on arbitration and mediation cases. This is an exciting opportunity for an individual seeking a career in the legal service industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

The successful applicant will have a hybrid work arrangement, and the position's starting annual salary range is $58,000 - $62,000 for NYC and $55,000 - $58,000 for Piscataway, NJ with quarterly incentive opportunities.

Named one of the 50 best nonprofits to work for by the Nonprofit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Responsibilities
• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, arbitrators, and mediators by telephone, email, and letter; performs scheduling and other administrative tasks.
• Understands and applies rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
• Maintains and updates case files, records, and documents in the online case management system (PRISM).
• Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices. Assists in coordinating, initiating, and administering conference calls and video conferences.
• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
• Prepares and sends electronic and written communications to parties, party attorneys, arbitrators, and mediators.
• Proactively identifies case management issues, informs management, and appropriately resolves them.
• Responds to inquiries from clients, client representatives, and panelists promptly and courteously; assist managers with informing and educating clients and client representatives on ADR processes. Provides feedback to management regarding interaction with arbitrators and mediators.
• Demonstrates regular, reliable, and predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

Qualifications

Education & Experience: Associate degree in business or related discipline; 2-4 years of relevant work experience (e.g., customer service, case administration, legal environment) or an equivalent combination of education and work experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators, or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs.

Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, Excel, and web-based case management systems.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, ****** orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

United States
New Jersey
Piscataway Show on map Get directions