Job Description
Position Summary:
The Case Aide supports the Case Management team in delivering client-centered services by assisting with administrative tasks, client support, coordination of services, and documentation. The Case Aide plays a key role in helping ensure families receive timely, consistent, and professional support, in alignment with the mission and vision of Makoon Transition Inc.
Responsibilities:
Client Support & Engagement
Assist Case Managers in engaging with families to support case planning and follow-up.
Participate in family check-ins, providing information or resources as directed.
Help coordinate appointments, transportation, and referrals to services.
Respond to client inquiries with empathy, professionalism, and discretion.
Support the overall wellbeing and safety of families by reporting any concerns immediately to Case Management.
Administrative & Documentation Support
Prepare, organize, and file client records in accordance with confidentiality standards.
Assist in gathering required documents from clients (IDs, forms, referrals, etc.).
Input and update case notes and data into internal systems as directed.
Support the Case Management team with case file audits and compliance tracking.
Maintain accurate logs of client interactions, appointments, and outcomes
Program Support
Coordinate logistics for meetings, case conferences, and family support events.
Support the implementation of case plans under the supervision of a Case Manager.
Assist with internal communications and tracking case timelines or deadlines.
Help ensure that services and supports align with cultural safety and trauma-informed practices.
Participate in team meetings and contribute to problem-solving and case coordination.
Safety & Professionalism
Maintain professional boundaries with families, staff, and community partners.
Follow all safety protocols and organizational policies.
Ensure a clean, welcoming, and organized environment in shared client spaces.
Maintain confidentiality and privacy of all client information.
Act as a positive role model, promoting the values and culture of Makoon Transition Inc.
Respond to family’s questions or concerns with empathy and professionalism.
Maintain a professional relationship with all families, child and family services agencies, community organizations and help branches.
MUST have your own transportation to and from work. Drive clients on caseload as needed or if Family Support Worker are unavailable.
Do not contribute or start Lateral Violence.
Participate in debriefs daily, monthly staff meetings, family events, team building activities and clinical supervision with Case Manager Supervisor and residents meeting.
Other duties as assigned.
Qualification:
High school diploma or equivalent required; post-secondary education in Social Work, Child & Youth Care, or related fields is an asset.
1–2 years of experience in a social services or child welfare setting is preferred.
Strong interpersonal, communication, and organizational skills.
Ability to handle sensitive information with confidentiality and professionalism.
Knowledge of Microsoft Office and Google Workspace; ability to learn internal database systems.
Valid Class 5 Driver’s License and access to a vehicle preferred.
Current First Aid/CPR, Mental Health First Aid, and Non-Violent Crisis Intervention are assets.
Must pass a Criminal Record Check and Child and Adult Abuse Registry Check.
Must agree to random drug and ******* testing to ensure workplace safety.
Application Process:
First Nation applicants are encouraged to self-identify as being of First Nation descent.
Your Cover Letter and resume must clearly indicate how you meet the qualifications and Educational requirements.
Must provide clear Criminal Record, Adult and child Abuse Registry checks.
Wages are based on work, life experiences and education.
We thank all who apply and advise that the only those selected for further consideration will be contacted.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
Dental care
On-site parking
Paid time off
Work Location: In person
The Case Aide supports the Case Management team in delivering client-centered services by assisting with administrative tasks, client support, coordination of services, and documentation. The Case Aide plays a key role in helping ensure families receive timely, consistent, and professional support, in alignment with the mission and vision of Makoon Transition Inc.
Responsibilities:
Client Support & Engagement
Assist Case Managers in engaging with families to support case planning and follow-up.
Participate in family check-ins, providing information or resources as directed.
Help coordinate appointments, transportation, and referrals to services.
Respond to client inquiries with empathy, professionalism, and discretion.
Support the overall wellbeing and safety of families by reporting any concerns immediately to Case Management.
Administrative & Documentation Support
Prepare, organize, and file client records in accordance with confidentiality standards.
Assist in gathering required documents from clients (IDs, forms, referrals, etc.).
Input and update case notes and data into internal systems as directed.
Support the Case Management team with case file audits and compliance tracking.
Maintain accurate logs of client interactions, appointments, and outcomes
Program Support
Coordinate logistics for meetings, case conferences, and family support events.
Support the implementation of case plans under the supervision of a Case Manager.
Assist with internal communications and tracking case timelines or deadlines.
Help ensure that services and supports align with cultural safety and trauma-informed practices.
Participate in team meetings and contribute to problem-solving and case coordination.
Safety & Professionalism
Maintain professional boundaries with families, staff, and community partners.
Follow all safety protocols and organizational policies.
Ensure a clean, welcoming, and organized environment in shared client spaces.
Maintain confidentiality and privacy of all client information.
Act as a positive role model, promoting the values and culture of Makoon Transition Inc.
Respond to family’s questions or concerns with empathy and professionalism.
Maintain a professional relationship with all families, child and family services agencies, community organizations and help branches.
MUST have your own transportation to and from work. Drive clients on caseload as needed or if Family Support Worker are unavailable.
Do not contribute or start Lateral Violence.
Participate in debriefs daily, monthly staff meetings, family events, team building activities and clinical supervision with Case Manager Supervisor and residents meeting.
Other duties as assigned.
Qualification:
High school diploma or equivalent required; post-secondary education in Social Work, Child & Youth Care, or related fields is an asset.
1–2 years of experience in a social services or child welfare setting is preferred.
Strong interpersonal, communication, and organizational skills.
Ability to handle sensitive information with confidentiality and professionalism.
Knowledge of Microsoft Office and Google Workspace; ability to learn internal database systems.
Valid Class 5 Driver’s License and access to a vehicle preferred.
Current First Aid/CPR, Mental Health First Aid, and Non-Violent Crisis Intervention are assets.
Must pass a Criminal Record Check and Child and Adult Abuse Registry Check.
Must agree to random drug and ******* testing to ensure workplace safety.
Application Process:
First Nation applicants are encouraged to self-identify as being of First Nation descent.
Your Cover Letter and resume must clearly indicate how you meet the qualifications and Educational requirements.
Must provide clear Criminal Record, Adult and child Abuse Registry checks.
Wages are based on work, life experiences and education.
We thank all who apply and advise that the only those selected for further consideration will be contacted.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
Dental care
On-site parking
Paid time off
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Case Aide position is now open for candidates interested in the Helper Jobs sector. This role in Winnipeg offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.