Case Coordinator (National Immigration Support Service).

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Job type

Full-time
 
Location
Sydney NSW
 
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Full job description
Job no: 505655
Employment type: Full Time
Location: Sydney
Categories: Immigration Support Services
Flexible working arrangements (Office/Home)
Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.
Generous salary packaging benefits - up to $18,550 per year, tax free!
24/7 management support via our National After-Hours Support Service
As an asylum seeker or refugee in Australia, the path to stability can be rocky, and we acknowledge the relentless fight for freedoms that some of us take for granted. At Life Without Barriers, we see the strength, resilience, and courage it takes to rebuild a life in a new country.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the Role

Employment Type: Maximum Term Contract (12 months)

Attendance: Full Time, 38 hours per week.

Office Location: Parramatta NSW, with flexibility to work from office and home.

As a Case Coordinator, you will provide personalised and responsive case coordination services to clients. In this role you will;

Conduct thorough assessments to determine client eligibility
Work with clients to create and regularly update their personalised case plans,
Assist clients with referrals to appropriate community supports and resources
Ensure client safety by performing risk assessments, creating safety plans and accurate record keeping
Build strong relationships with clients and their families, using strengths-based and culturally sensitive approaches
Skills & Experience

Relevant qualification in a Human Services related field and/or equivalent experience.
Case coordination experience, including developing and implementing case plans that support clients' independent living and their ongoing eligibility for services.
Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
Experience managing clients with complex physical and mental health issues
Working understanding of current casework practices for Culturally and linguistically diverse clients.
Multilingual communication skills would be highly regarded
Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Kristy Crowe via recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Sunday 14th September 2025

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.


Advertised: 04 Sep 2025 AUS Eastern Standard Time
Applications close: 14 Sep 2025 23:55 AUS Eastern Standard Time

Australia
New South Wales
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