Job Description
The Case Support Administrator, is responsible for providing direct operational support to case workers including the gathering and exchanging of material and the dispatch of preliminary assessments and decisions. Reporting to the Manger, Case & Operational Support you will be joining our Operational Excellence function. You may come from a range of administration backgrounds with the ability to engage with a range of stakeholders at AFCA. We are seeking someone who has excellent attention to detail and strong administration skills.
Typically in this role you will:
Keep cases moving: Respond promptly to enquiries, prepare professional correspondence, and dispatch determinations on time.
Own the detail: Maintain accurate records, case notes, and complaint files, both electronic and physical.
Support resolution: Manage a small caseload, triage correspondence, and assist with documentation exchanges between parties.
Drive improvement: Work with managers and teams to streamline workflows and enhance service delivery.
Collaborate and contribute: Build strong relationships across AFCA, support systemic issue reviews, and help raise awareness of AFCA processes.
What we’re looking for:
Strong administration skills and sharp attention to detail.
Ability to work autonomously while thriving in a team environment.
Excellent communication skills and confidence engaging with diverse stakeholders.
A proactive mindset with a focus on continuous improvement.
Qualifications
To be successful in this role, you will need:
A high level of commitment to alternative complaint resolution and customer service
Experience in administration and coordination
Demonstrated experience in time management and organisational skills
Sound experience in communication and stakeholder engagement
The ability to drive efficient outcomes in a busy environment
A good understanding of word and outlook
Typically in this role you will:
Keep cases moving: Respond promptly to enquiries, prepare professional correspondence, and dispatch determinations on time.
Own the detail: Maintain accurate records, case notes, and complaint files, both electronic and physical.
Support resolution: Manage a small caseload, triage correspondence, and assist with documentation exchanges between parties.
Drive improvement: Work with managers and teams to streamline workflows and enhance service delivery.
Collaborate and contribute: Build strong relationships across AFCA, support systemic issue reviews, and help raise awareness of AFCA processes.
What we’re looking for:
Strong administration skills and sharp attention to detail.
Ability to work autonomously while thriving in a team environment.
Excellent communication skills and confidence engaging with diverse stakeholders.
A proactive mindset with a focus on continuous improvement.
Qualifications
To be successful in this role, you will need:
A high level of commitment to alternative complaint resolution and customer service
Experience in administration and coordination
Demonstrated experience in time management and organisational skills
Sound experience in communication and stakeholder engagement
The ability to drive efficient outcomes in a busy environment
A good understanding of word and outlook
💡 Quick Summary
Seeking a career-building opportunity? The Case Support Administrator position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.