Job Description
Location: Central Auckland, NZ, 1010
Auckland is a global city with stunning scenery, wonderful beaches, and sub-tropical islands. It is also a city with one of the most progressive zoos in the world. Auckland Zoo’s mission is to ‘Bring people together to build a future for wildlife’. Through science, learning & training, and strengthening our relationship with Te Ao Māori, we strive for excellence in animal care & welfare, conserve wildlife in the wild and nurture a lifelong connection with nature to enhance the well-being of our communities.
This is a great opportunity to join the Visitor Experience and Engagement team at Auckland Zoo and be part of an organisation that aims to focus the Zoo's resources to benefit conservation, and provide exciting visitor experiences, which inspire and empower people to take positive action for wildlife and the environment.
He angitūtanga: The opportunity
We have 5 Casual Customer Service Assistant openings within our Visitor Experience and Engagement. As a Customer Service Assistant, you’ll warmly welcome visitors to the Zoo and help deliver an exceptional experience from arrival through to departure. The role spans our six key service areas — Cashiers, Information Centre, Retail Shop, Gate, Concierge, and Membership Hub — supporting ticket and membership sales, visitor enquiries, queue management, retail operations, and hire items. You’ll also contribute to delivering engaging visitor experiences, including birthday parties, Tamariki Time sessions, and Te Wao Nui tours. Alongside promoting conservation messages, maintaining clean and welcoming spaces, and working collaboratively as part of a supportive team, you’ll engage respectfully with visitors, including the use of simple Te Reo Māori, while remaining flexible and ready to support across all operational areas as needed.
He kōrero mōu: About you
What We’re Looking for:
Customer Service Excellence – Well-presented with proven experience delivering outstanding service and creating welcoming, positive visitor interactions.
Retail & Operational Capability – Experience in retail, hospitality, or customer-facing environments, including POS systems and promoting products and events.
Organisation & Attention to Detail – Strong accuracy, time management, and multitasking skills with the ability to retain and apply key information.
Positive & Adaptable Approach – A proactive, can-do attitude with the flexibility to work across varied tasks and comfortably operate outdoors and on your feet for extended periods.
Ngā āhuatanga kei a mātou: What we offer
These are Casual shift work opportunities. Note that these roles include some evening and weekend work, which may include public holidays as required.
We offer a competitive remuneration package, generous holiday allowance, and the pleasure of working in an award-winning Zoo. You will also have access to the full range of Tātaki Auckland Council benefits – we have a range of discounts and deals with corporate suppliers which cover financial services, health, retail and hospitality discounts to name a few. To find out more click this link
We are a fun and enthusiastic team, who thrive in this challenging and rewarding area and who work in innovative areas on an international level.
Tono mo te mahi/To Apply
Please submit an online application
You do not need to add your roles in the non-mandatory fields if your CV is up to date.
You must have, or be able to obtain, the right to work in NZ. If you will be applying for a visa we strongly encourage you to check your eligibility and further information via the NZ Immigration website as we are not able to provide you with immigration or visa advice. We are an accredited employer.
Applications close THursday 14 May 2026
Please note: Applications will be reviewed as they are received, and we may progress suitable candidates prior to the closing date. As we are moving quickly to appoint this role, with a potential start date of 25 May 2026, we reserve the right to close this advertisement earlier than advertised once a suitable shortlist has been identified. We encourage interested applicants to apply as soon as possible to avoid missing out.
Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
He kōrero mō Tātaki: About Tātaki
Tātaki Auckland Unlimited is part of the Auckland Council whānau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tāmaki, New Zealand Maritime Museum, Auckland Stadiums, and many of the festivals and events that make Auckland a great place to live and visit.
Our people are driven by passion and a sense of service to Aucklanders. What we share is our love of Tāmaki Makaurau Auckland and our passion about the work we each do to make it a dynamic and exciting place.
Each part of Tātaki is important, but when we come together, we bind into something more powerful than the sum of our parts. We all work in partnership with each other and our delivery partners, to make Tāmaki Makaurau a vibrant place where everyone can thrive.
Return to Search Res
Auckland is a global city with stunning scenery, wonderful beaches, and sub-tropical islands. It is also a city with one of the most progressive zoos in the world. Auckland Zoo’s mission is to ‘Bring people together to build a future for wildlife’. Through science, learning & training, and strengthening our relationship with Te Ao Māori, we strive for excellence in animal care & welfare, conserve wildlife in the wild and nurture a lifelong connection with nature to enhance the well-being of our communities.
This is a great opportunity to join the Visitor Experience and Engagement team at Auckland Zoo and be part of an organisation that aims to focus the Zoo's resources to benefit conservation, and provide exciting visitor experiences, which inspire and empower people to take positive action for wildlife and the environment.
He angitūtanga: The opportunity
We have 5 Casual Customer Service Assistant openings within our Visitor Experience and Engagement. As a Customer Service Assistant, you’ll warmly welcome visitors to the Zoo and help deliver an exceptional experience from arrival through to departure. The role spans our six key service areas — Cashiers, Information Centre, Retail Shop, Gate, Concierge, and Membership Hub — supporting ticket and membership sales, visitor enquiries, queue management, retail operations, and hire items. You’ll also contribute to delivering engaging visitor experiences, including birthday parties, Tamariki Time sessions, and Te Wao Nui tours. Alongside promoting conservation messages, maintaining clean and welcoming spaces, and working collaboratively as part of a supportive team, you’ll engage respectfully with visitors, including the use of simple Te Reo Māori, while remaining flexible and ready to support across all operational areas as needed.
He kōrero mōu: About you
What We’re Looking for:
Customer Service Excellence – Well-presented with proven experience delivering outstanding service and creating welcoming, positive visitor interactions.
Retail & Operational Capability – Experience in retail, hospitality, or customer-facing environments, including POS systems and promoting products and events.
Organisation & Attention to Detail – Strong accuracy, time management, and multitasking skills with the ability to retain and apply key information.
Positive & Adaptable Approach – A proactive, can-do attitude with the flexibility to work across varied tasks and comfortably operate outdoors and on your feet for extended periods.
Ngā āhuatanga kei a mātou: What we offer
These are Casual shift work opportunities. Note that these roles include some evening and weekend work, which may include public holidays as required.
We offer a competitive remuneration package, generous holiday allowance, and the pleasure of working in an award-winning Zoo. You will also have access to the full range of Tātaki Auckland Council benefits – we have a range of discounts and deals with corporate suppliers which cover financial services, health, retail and hospitality discounts to name a few. To find out more click this link
We are a fun and enthusiastic team, who thrive in this challenging and rewarding area and who work in innovative areas on an international level.
Tono mo te mahi/To Apply
Please submit an online application
You do not need to add your roles in the non-mandatory fields if your CV is up to date.
You must have, or be able to obtain, the right to work in NZ. If you will be applying for a visa we strongly encourage you to check your eligibility and further information via the NZ Immigration website as we are not able to provide you with immigration or visa advice. We are an accredited employer.
Applications close THursday 14 May 2026
Please note: Applications will be reviewed as they are received, and we may progress suitable candidates prior to the closing date. As we are moving quickly to appoint this role, with a potential start date of 25 May 2026, we reserve the right to close this advertisement earlier than advertised once a suitable shortlist has been identified. We encourage interested applicants to apply as soon as possible to avoid missing out.
Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
He kōrero mō Tātaki: About Tātaki
Tātaki Auckland Unlimited is part of the Auckland Council whānau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tāmaki, New Zealand Maritime Museum, Auckland Stadiums, and many of the festivals and events that make Auckland a great place to live and visit.
Our people are driven by passion and a sense of service to Aucklanders. What we share is our love of Tāmaki Makaurau Auckland and our passion about the work we each do to make it a dynamic and exciting place.
Each part of Tātaki is important, but when we come together, we bind into something more powerful than the sum of our parts. We all work in partnership with each other and our delivery partners, to make Tāmaki Makaurau a vibrant place where everyone can thrive.
Return to Search Res
💡 Quick Summary
Seeking a career-building opportunity? The Casual Customer Service Assistant | Tātaki Auckland Unlimited position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
