Job Description
Requirements Responsibilities
Analyze and understand client requirements and design customized solutions that meet their business needs.
Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality.
Understand client transformation needs and design customized solutions.
Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs.
Create compelling pitches to promote value based selling specific to verticals.
Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.
Work on the opportunity commercials and create business value for the proposal.
Communicate solutions with customers, management, and other stakeholders through proposal defense, solution presentations, meetings and further discussions in person or remotely.
Travel to client location (need basis)/TCS locations across India/globally for client meetings, solution workshops and bid war rooms.
Create industry specific white papers, point of view and case studies on CX. Skills
Excellent written and oral communication and interpersonal skills (ability to articulate key messages)
Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc
Strong understanding of Contact Center processes and workflows.
Experience supporting and participating in C-level presentations.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills
Excellent with MS Office (must have good PowerPoint, Excel and Word skills) Key Asks
Experience in working with global clients in Customer Experience Operations and Pre Sales/ Solution
Continuously upgrade in the customer experience technology space
Ability to learn fast and deliver against stringent timelines.
Readiness to travel as and when required on short notice.
Required to work long hours on need-basis (especially during large deals submission with stringent timelines).
Should be able to work independently with minimum inputs and in ambiguous scenarios.
Analyze and understand client requirements and design customized solutions that meet their business needs.
Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality.
Understand client transformation needs and design customized solutions.
Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs.
Create compelling pitches to promote value based selling specific to verticals.
Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.
Work on the opportunity commercials and create business value for the proposal.
Communicate solutions with customers, management, and other stakeholders through proposal defense, solution presentations, meetings and further discussions in person or remotely.
Travel to client location (need basis)/TCS locations across India/globally for client meetings, solution workshops and bid war rooms.
Create industry specific white papers, point of view and case studies on CX. Skills
Excellent written and oral communication and interpersonal skills (ability to articulate key messages)
Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc
Strong understanding of Contact Center processes and workflows.
Experience supporting and participating in C-level presentations.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills
Excellent with MS Office (must have good PowerPoint, Excel and Word skills) Key Asks
Experience in working with global clients in Customer Experience Operations and Pre Sales/ Solution
Continuously upgrade in the customer experience technology space
Ability to learn fast and deliver against stringent timelines.
Readiness to travel as and when required on short notice.
Required to work long hours on need-basis (especially during large deals submission with stringent timelines).
Should be able to work independently with minimum inputs and in ambiguous scenarios.
💡 Quick Summary
Seeking a career-building opportunity? The CEM Solution Architect position is now open for candidates interested in the Architect / Interior Designer Jobs sector. This role in Central Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Architect / Interior Designer Jobs is a plus.
