Center Operations

Minimum Experience: 3-5 years of relevant experience
CTC: As per industry norms
Location: Dehradun

A Center Manager is the face of a company, managing communication in both directions. Responsible for all communications, PR, Social media, events and managing site day to day operations. A Center manager helps build, grow and manage a company’s or brand’s online communities. Using analytics tools to monitor social media outlets, online forums, and blogs, a Center manager finds out what people are saying about a company or brand. A Center manager also engages with customers and fans and uses social media and live events to help increase brand loyalty.

Responsibilities:
 A center manager is responsible to maintain healthy relations with the building management team and with coordination to resolve if any issues.  Regular property inspections and concerns to pass on to operations.
 Following the budget is given by CT.
 Making sure of minimum energy consumption on a daily basis.
 He/she must be able to build a good rapport with the customers and greet the customers when they enter the office overall building a strong relationship with the customers.
 Handle customer requests promptly
 It is the duty of a Center Manager to keep a record on people who have come to the office. Maintain records of their queries /feedback.
 Maintain adequate stocks of office supplies.
 Center Manager is entirely responsible for up keeping the allotted floor or site. On a daily basis, she/he should take regular rounds in the property and if any concern should report to the responsible department.
 Keep up the workflow of the internal client working area.
 Attend regular meeting coordinated by the Business Centre. Self-Supervisor to discuss the situation for improvement.
 Ensure appearance, hygiene, c
ourtesy, and telephone manners are in good order.
 Organizing events and management.
 Customer relations– the Center Manager is often responsible for customer support – answering questions however they come in (phone, e-mail, and direct) and managing any online feedback forums such as Get Satisfaction pages.
 Communications/marketing strategy– the Center Manager is responsible for creating strategic marketing/communications plans to provide direction for the company’s publicfacing communications. Updating ongoing events.
 Business development – A Center Manager can also be responsible for business development and sales.
 Managing Accounts related data on a daily basis like Clients Agreement, Clients KYC, Vendor invoices, Vendor payment status & follow-ups, Rental payments. (Hard copy to maintain)
 Operation related data on a daily basis like, o Daily ops reports. o Meter reading report. o Pantry sales report o Training report. o Frisking report. o Vendor Food sales report. o Lost & found the report. o MMR monthly. o Pest control report. o HK/Pantry consumption report. o Happay Card expenses report. o Plant vendor visit report. o Water delivery report. o VMS report.
 Managing Security/ Pantry / Housekeeping staff work (Expectations to pass on)
 Operating a postal service for tenants, including receiving and sorting all incoming mail for tenants, administering the collection, franking, and dispatch of tenant’s post including registered and recorded mail
 Operating a telephone message taking and answering service for tenants when appropriate arrangements have been made.
 Operating a clerical service for tenants, including word processing, photocopying, faxing, etc.

Qualifications and Skills
 Hotel Management degree preferred
 Strong verbal and written communications
 Exceptional public speaking skills
 Exceptional organizational and multitasking skills
 Passion and understanding for entrepreneurial communities
 Mindset open to new and innovative solutions