Job Description
Advert
Central Administrator
Up to + months fixed term contract (paternity cover)
4-day working week (32 hours)
£23,500 + benefits
Wimbledon (team collaboration session once per month)
Are you passionate about delivering exceptional customer service with great attention to detail? If you're seeking your next administration role and value the opportunity to work flexibly, we'd love to hear from you. Apply today!
The role
The Central Administrator role within the Customer Success department is essential to maintaining the efficient administrative processes that underpin high-quality learning experiences and membership services. This position encompasses a range of tasks, including processing bookings, managing membership applications, handling customer enquiries, and supporting financial transactions.
This role involves active collaboration with internal teams, such as Finance, Employer Solutions, and CIPD Learning & Development, to resolve enquiries and manage payment and invoice issues. The role also includes direct interaction with customers to provide support, address concerns, and foster positive engagement with CIPD’s learning and membership services.
What You’ll Be Doing
• Processing bookings and applications: efficiently handle bookings and membership applications both offline and via phone.
• Following established service standards, business rules, and data protection guidelines when processing bookings, applications, and membership activities.
• Providing administrative support for customer enquiries: perform a variety of administrative tasks to support customer enquiries and meet service level targets.
• Addressing customer enquiries related to membership verification, ensuring strict compliance with data protection regulations.
• Invoice and credit management: promptly generating invoices for CIPD Learning courses and membership, credit notes, and confirmations in line with service standards, and act as the primary contact for related queries.
• Providing customer service support via multiple channels: delivering responsive, high-quality customer service for enquiries related to bookings, applications, and payments through both phone and email.
• Booking and application amendments: accurately processing cancellations, transfers, substitutions, and other amendments, applying appropriate fees as necessary.
• Working closely with the Finance team to resolve complex payment and invoice enquiries, ensuring accurate financial allocation across systems.
• Supporting credit control by assisting in minimising revenue loss by following up on overdue payments from course participants and members.
What You’ll Need To Be Successful
• Skilled in administrative functions with strong organisational abilities.
• Previous experience in a high-volume, customer-focused environment is essential.
• Able to meet strict deadlines while maintaining accuracy and high-quality standards.
• Detail-oriented, ensuring thoroughness in all tasks.
• Proficient in IT systems and confident in data entry.
• Strong time management skills with the ability to prioritise tasks effectively.
• Demonstrates logical thinking, analytical skills, and effective problem-solving abilities.
• Has an aptitude for statistical analysis and a basic understanding of accounting principles.
• Communicates effectively, with excellent telephone etiquette, and engages well with individuals at all levels.
• A collaborative team player who fosters a positive and cooperative work environment.
• Quick to adapt and proficient in learning new technologies.
About Us
We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.
There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.
If this role describes you and your career aspirations, click APPLY.
CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, ****** orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.
We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.
Central Administrator
Up to + months fixed term contract (paternity cover)
4-day working week (32 hours)
£23,500 + benefits
Wimbledon (team collaboration session once per month)
Are you passionate about delivering exceptional customer service with great attention to detail? If you're seeking your next administration role and value the opportunity to work flexibly, we'd love to hear from you. Apply today!
The role
The Central Administrator role within the Customer Success department is essential to maintaining the efficient administrative processes that underpin high-quality learning experiences and membership services. This position encompasses a range of tasks, including processing bookings, managing membership applications, handling customer enquiries, and supporting financial transactions.
This role involves active collaboration with internal teams, such as Finance, Employer Solutions, and CIPD Learning & Development, to resolve enquiries and manage payment and invoice issues. The role also includes direct interaction with customers to provide support, address concerns, and foster positive engagement with CIPD’s learning and membership services.
What You’ll Be Doing
• Processing bookings and applications: efficiently handle bookings and membership applications both offline and via phone.
• Following established service standards, business rules, and data protection guidelines when processing bookings, applications, and membership activities.
• Providing administrative support for customer enquiries: perform a variety of administrative tasks to support customer enquiries and meet service level targets.
• Addressing customer enquiries related to membership verification, ensuring strict compliance with data protection regulations.
• Invoice and credit management: promptly generating invoices for CIPD Learning courses and membership, credit notes, and confirmations in line with service standards, and act as the primary contact for related queries.
• Providing customer service support via multiple channels: delivering responsive, high-quality customer service for enquiries related to bookings, applications, and payments through both phone and email.
• Booking and application amendments: accurately processing cancellations, transfers, substitutions, and other amendments, applying appropriate fees as necessary.
• Working closely with the Finance team to resolve complex payment and invoice enquiries, ensuring accurate financial allocation across systems.
• Supporting credit control by assisting in minimising revenue loss by following up on overdue payments from course participants and members.
What You’ll Need To Be Successful
• Skilled in administrative functions with strong organisational abilities.
• Previous experience in a high-volume, customer-focused environment is essential.
• Able to meet strict deadlines while maintaining accuracy and high-quality standards.
• Detail-oriented, ensuring thoroughness in all tasks.
• Proficient in IT systems and confident in data entry.
• Strong time management skills with the ability to prioritise tasks effectively.
• Demonstrates logical thinking, analytical skills, and effective problem-solving abilities.
• Has an aptitude for statistical analysis and a basic understanding of accounting principles.
• Communicates effectively, with excellent telephone etiquette, and engages well with individuals at all levels.
• A collaborative team player who fosters a positive and cooperative work environment.
• Quick to adapt and proficient in learning new technologies.
About Us
We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.
There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.
If this role describes you and your career aspirations, click APPLY.
CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, ****** orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.
We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.
💡 Quick Summary
Seeking a career-building opportunity? The Central Administrator position is now open for candidates interested in the Helper Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.