Centre Administrator (Fixed Term)

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What's On The Offer

Salary: Up to £500pw / £26,000 per annum (depending on experience)

Hours: 48 hours per week

Fixed Term Contract June - August 2024

On Site Manchester City Football Language School Only

Free Accommodation

Free Meals (3 per day including days off)

Annual Leave Accrual 12.07%

EAP (Employee Assistance Programme)

Additional Bonus Pay For Eligible Returners at £20pw (3rd year with BSC onwards. Performance based - consult previous years' appraisals)

Internal/External Career Progression and Growth Opportunities

Training Provided

Job Description

BSC Education Young Learners (BSC YL) runs English summer courses in the United Kingdom and overseas for international learners aged 7-17. There are Centre Administrator positions available at our centres in Manchester and London from June until August. Centre Administrator positions are residential. For full details of our centres, please see our website: https://www.british-study.com/en/learners/young-learners/young-learner-centres/

Role Overview

The Centre Administrator is responsible for supporting the Centre Manager with all administrative tasks related to the smooth and effective running of a Young Learner Centre. The Centre Administrator is a key member of the office team at each centre and is also there to support the Academic, Activity, and Welfare Managers as needed throughout the summer.

Duties of the role include, but are not limited to, the following:

Duties

Centre Administration

Supporting The Centre Manager With The Following
• Creating and sharing a weekly rota to ensure that all shifts are being covered, all team members are within their weekly hours and that everyone has at least one full day off per week.
• Producing a weekly bedding list to be shared with the team from the host centre and used as a fire list and morning/evening rollcall list for the BSC team at the centre.
• Plan and organize room allocation and reviewed weekly.
• Planning/Confirming planned excursions and organising groups and materials.
• Welcoming groups on arrival and organising registration (as needed)
• Produce a weekly meal list to be shared with the catering team from the host centre outlining how many of each meal needs to be prepared each day and organising packed lunches as needed for excursions.
• Taking and writing up minutes for any formal meetings taking place at the centre
• Participating in daily/weekly SLT meetings.
• Responding to enquiries from the BSC team at the centre, students, Group Leaders, Agents, members of the BSC central support teams and ensuring smooth channels of communication between all key stakeholders
• Managing the centre email inbox and phone
• Delivering a fully effective check-in/out service to students and Group Leaders, completing all relevant paperwork, updating database records, and ensuring all procedures are followed to provide the best possible experience for all arriving/departing students
• Running weekly reports to show all arrivals/departures, as well as any special requirements (additional excursions, dietary requirements, rooming preferences etc.)
• Checking flight information and liaising with Activity and Welfare teams to ensure that all airport transfers are organised and that a meet and greet team are scheduled to be at the airport on arrival days.
• Proactively dealing with any problems or issues that arise at the centre during programme delivery

Academic

Supporting The Academic Team With Following
• Completing any necessary academic administration e.g. observation paperwork, handing out student questionnaires, student reports etc.
• Running student testing, levelling, and placement efficiently
• Timetabling classes
• Collating and handing out student reports and certificates

Social & Pastoral

Supporting The Activity And Welfare Managers With The Following
• Working with the activities team to ensure smooth running of social programme
• Ensuring safety, welfare, and wellbeing of students whilst at the centre
• Supporting with mealtime rotas and planning
• Supporting with wake up and bedtime duties
• Promoting and safeguarding the welfare of children and young persons you are responsible for and come into contact with.
• Adhering to the BSC Young Leaners Child Protection and Safeguarding Policy.
• Providing safety and welfare assistance to all students.

Other

In addition to the above, the Centre Administrator is required to:
• Work positively as part of a team.
• Demonstrate a positive attitude.
• Attend all centre meetings.
• Act according to accepted professional standards at all times.
• Act in the welfare of the students at all times.
• Comply with centre and BSC rules and regulations.

Requirements

Essential
• Experience of working with multi-nationality students
• High level of computer literacy, particularly MS Office, email, and use of databases
• Excellent organisational skills
• Ability to work well in a team
• Ability to remain calm under pressure
• Enthusiasm for summer school life
• Right to work in the UK/EU (depending on the respective centre)
• Enhanced DBS (Disclosure and Barring Service) clearance.

Desirable
• Experience of working in an office environment
• Experience of working with children / teenagers in an educational context
• Experience of holding meetings and writing reports
• An additional Language
• Current valid First Aid certificate
• Child Protection and Safeguarding training
• Experience of British Council/Equals/ELT Council inspections

Conditions
• Competitive salary depending on qualifications, experience, and centre size.
• All accommodation and board is provided.
• This post is offered on a residential basis. Working hours may be unsociable due to evening activities, night duty, and the times of student arrivals and departures.
• BSC YL Managers adopt a smart presentation policy in addition to wearing a uniform. BSC YL lanyards are to be worn at all times.
• There is at least one full day off per week, to be decided at the centre.
• All references will be followed up and all gaps in CVs must be explained satisfactorily.
• Criminal background checks in the form of a DBS (Disclosure & Barring Service) for UK residents, Garda Vetting for Irish residents, PVG for Scotland, ‘Certificate of Good conduct’ for France, ‘Conduct Certificate’ Malta as well as s police check from your country of residence (if not a UK or Irish resident) will be requested.
• Proof of identity and qualifications will be required. Only those with the right to work in the UK/EU are eligible for any BSC YL position.

Further Information

Training

Full product knowledge training will be provided

A handbook will be provided giving insights and links to all relevant information

On-going training will be provided on an individual and group need basis

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:

BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.

BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it!

Bsc Values

AIM HIGHER

We proactively make suggestions and solutions for challenges and opportunities.COLLABORATEWe are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.COMMUNICATEWe communicate in a timely way with clarity, respect and transparency.CUSTOMER FOCUSWe seek to provide consistent high-quality experiences that customers will remember.TEAM FOCUSWe seek to reward and recognise excellence and innovation within our employees.