Centre Host Experience Centre

Job Description - Center Host – AHA! Smart Homes

About AHA! Smart Homes

At AHA Smart Homes, we’re revolutionizing the way people experience their living spaces. Think of us as the tech-savvy wizards behind India’s smartest homes. Whether it’s automating lights with a tap or syncing your music to your mood, we make luxury living seamless, intuitive, and (let’s be honest) pretty darn cool.

With 4+ years in the industry, 4,000+ smart home devices installed, and 400+ homes transformed, we’re setting new benchmarks in home automation. And now, we need a marketing genius to take our brand to the next level.

Overview

We are looking for well-groomed, presentable, and soft-spoken Center Hosts to manage the experience at our home automation center in Santacruz (West), Mumbai. The ideal candidate will have the ability to engage visitors, showcase our solutions that are relevant to their needs, and ensure a seamless experience from Lead to Cash Cycles.

Location

Santacruz (West), Mumbai. However, candidate should be mobile within Mumbai City

Key Responsibilities

Engagement & Experience
• Greet and assist prospects as they arrive at the center.
• Understand requirements and generate relevant information
• Demonstrate curated home automation experiences.
• Provide detailed demonstrations of our smart home solutions.

Scheduling & Follow-Ups:
• Manage the center’s visit schedules.
• Follow up with clients expected at the center to confirm their visit.
• Be diligent but not pushy

Product Knowledge & Presentation:
• Answer all customer queries with an open mind
• Educate prospects on automation solutions, features, and benefits.
• Provide pricing and proposal details,
• Objection Handling - Competitor comparisons

Collaboration & Support:
• Timely co-ordination with team members for negotiation and closing.
• Maintain a well-organized and professional showroom environment.

Cadence (Reviews)
• Regular & accurate update of CRM
• Bi-weekly, monthly & quarterly reviews

Tele-Calling (Desirable)
• Speak to fresh leads and understand requirements
• Effectively present relevant solutions in a visually expressive manner
• Create interest to walk into the Experience Centre

Professional Skills Required

Grooming
• Elegant yet personal dressing sense
• Presentable with a pleasant personality.

Communication skills
• Ability to engage effectively
• Listening Skills - understand requirements by asking right questions
• Building a rapport

Demeanour
• Soft-spoken
• Patient
• Friendly

Hard working
• Open to working on weekends - weekly off will be on a weekday
• long hours as required - customer comes first approach

Languages Known
• Mandatory - Excellent in English & Hindi
• Desirable - Marathi & other regional languages

Loves Technology and what it can do to impact people’s lives

Values Required (CHOOPS)

Creativity - Ability and willingness to do things differently

Honesty & Integrity at all levels - Professional, Financial & Personal

Ownership
• Understand and acknowledge that the, “buck stops with me”
• Eagerness to learn and not wait for instructions

Openness - Willing to communicate with internal stake holders

Passion
• Genuinely feels for the product / category and the impact it can create
• Excited and engaged with work at all times

Simplicity
• Keep It Simple Stupid (KISS)
• If it is working - why fix it?

Work Experience

Not a criteria for selection. Freshers are welcome

However, if there are multiple good candidates then following criteria will apply
• Prior experience in customer-facing B2C / Retail roles
• Experience in relevant Industries (indicated in section below)
• Higher number of years of Work Experience

Working Hours

Days - 6 days a week
• Friday, Saturday & Sunday will be working due to high demand
• Weekly offs will be one day a week between Monday to Thursday

Hours - 8 to 9 hours per day

Working days and hours are indicative and open to some adjustments for the right candidate

You will be eligible for a total of 85 days off in a calendar year (January to December). All leaves indicated below are are mutually exclusive
• Up to 52 weekly offs
• Up to 21 Personal / Earned Leaves (PL) - after probation period (6 months) i.e. 1.75 days PL per month.
• Up to 10 public holidays (as per calendar published every year)
• Up to 2 optional public holidays (as per calendar published every year)

Reference Organisations / Industries (Indicative only)

While we would prefer candidates from certain industries, this section gives a list that is only indicative.

If there other organisations / industries that are not part of this list but are similar in nature, we will definitely consider those as well
• Technology Retail - Apple, Lenovo, HP etc.
• Mobile Phones - Apple, Samsung etc.
• Interiors - Pepperfry, LivSpace etc.
• Real Estate - Kalpataru, DLF etc.
• Lighting - Jaquar, Philips etc.
• High End Cars - BMW, Mercedes, Audi, Nexa etc.
• Sound - Bose, Ooberpad, Polk Audio, ProFX etc.
• Super Premium & Luxury Apparel - Hugo Boss, Diesel, Bally etc.
• Watches - Helios, Ethos etc.
• Opticians - Lenskart, GKB etc.
• Branded Jewellery - Tanishq, Kalyan, Malabar etc.
• Bathware - Kohler, Artize, Grohe etc.
• Hospitality - Taj, Hilton etc.
• Art Gallery - Galerie ISA, TARQ etc.
• Premium Furniture - BARO, BoConcept etc.
• Modular Kitchens - Hafele, Hettich etc.
• Asian Paints Signature Store

Education
• Not a criteria for selection
• However, if there are multiple good candidates, the one with better qualifications will be selected

Why Join Us?
• Be part of a fast-growing industry and
• Work with state-of-the-art home automation solutions.
• Engage with premium clients
• Enhance your expertise in luxury technology experiences.
• A dynamic, interactive role
• Significant opportunities for personal and professional growth.