Job Description
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Chat/Email Quality Lead
Tudip Technologies
Pune, Maharashtra
Apply on LinkedIn
2 hours agoFull–time
Should have experience into Call Auditing, Call Monitoring and Preparation of reports.
• Evaluate employees and identify weaknesses.
• Identify training needs according to needs.
Requirements:
1. Audit Chat to ensure adherence to set Transaction Handling Guidelines
2. Audit Customer responses received through surveys to identify improvement areas
3. Conduct daily briefings, refresher sessions on regular basis
4. Make recommendations to help reduce errors, and improve revenue generations
Chat/Email Quality Lead
Tudip Technologies
Pune, Maharashtra
Apply on LinkedIn
2 hours agoFull–time
Should have experience into Call Auditing, Call Monitoring and Preparation of reports.
• Evaluate employees and identify weaknesses.
• Identify training needs according to needs.
Requirements:
1. Audit Chat to ensure adherence to set Transaction Handling Guidelines
2. Audit Customer responses received through surveys to identify improvement areas
3. Conduct daily briefings, refresher sessions on regular basis
4. Make recommendations to help reduce errors, and improve revenue generations
💡 Quick Summary
Seeking a career-building opportunity? The Chat|Email Quality Lead position is now open for candidates interested in the Customer Care Executive sector. This role in Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
