Job Description
CIC SME
About Us
Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.
At Jemena, we believe in building a future that’s not only efficient—but empowering. We’re looking for a JEN Customer Initiated Construction (CIC) Subject Matter Expert (SME) who brings both technical expertise and a collaborative spirit to help shape the way we serve our communities.
This is more than a technical role - it’s a chance to lead with purpose, nurture strong partnerships, and make a meaningful impact across our energy network.
What You’ll Be Doing:
Be the trusted technical voice between Jemena and our service delivery partners.
Provide thoughtful technical reviews of customer-initiated projects on the JEN network.
Lead with clarity in contract and commercial management, ensuring alignment with Jemena’s values and standards.
Champion process integrity, reviewing and signing off on key operational decisions.
Build genuine relationships with customers and stakeholders to drive efficiency and forward-thinking outcomes.
What You Bring:
A strong grasp of SAP.
Deep understanding of the end-to-end CIC process.
Experience in electricity infrastructure projects and the energy market landscape.
A collaborative mindset with exceptional communication and influencing skills.
A natural ability to solve problems, manage complexity, and navigate layered stakeholder environments.
A passion for continuous improvement and a sharp eye for commercial detail.
About You:
You hold commercial or technical qualifications and bring real-world experience in the utilities sector.
You understand the needs and preferences of energy customers; you care about delivering value.
You’re familiar with industry standards, construction methodologies and the evolving energy landscape.
You lead with empathy, think strategically and thrive in a team that values integrity, inclusion, and innovation.
Why Jemena?
We’re proud to be part of a company that’s shaping the future of energy in Australia. At Jemena, you’ll find a supportive environment where your voice matters, your growth is nurtured, and your work truly makes a difference.
Why you should come and work for us
Our people are our greatest strength and inspiration so having various flexible working options, paid parental leave and leave purchase plans amongst many other benefits are key foundational elements on which we have built our success. We are passionate about what we do and we are proud of who we are. Safety is the cornerstone of our organisation and respect for community and country is the keystone that locks in place our Group Values.
Diversity/Inclusion
We understand and value the multiple strengths and contributions of a diverse workforce, the ability hybrid where possible, and our Reconciliation Action Plan is demonstrated commitment to employment, business, and partnership opportunities with Australia’s First Peoples. . We actively encourage applications from Aboriginal and Torres Strait Islander Peoples.
When you join Jemena, you become part of our diverse, inclusive and passionate team, where you can be your committed self.
Recruitment Process
As part of Jemena’s recruitment process, you will be required to undergo pre-employment checks.
Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.
Video
About Us
Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.
At Jemena, we believe in building a future that’s not only efficient—but empowering. We’re looking for a JEN Customer Initiated Construction (CIC) Subject Matter Expert (SME) who brings both technical expertise and a collaborative spirit to help shape the way we serve our communities.
This is more than a technical role - it’s a chance to lead with purpose, nurture strong partnerships, and make a meaningful impact across our energy network.
What You’ll Be Doing:
Be the trusted technical voice between Jemena and our service delivery partners.
Provide thoughtful technical reviews of customer-initiated projects on the JEN network.
Lead with clarity in contract and commercial management, ensuring alignment with Jemena’s values and standards.
Champion process integrity, reviewing and signing off on key operational decisions.
Build genuine relationships with customers and stakeholders to drive efficiency and forward-thinking outcomes.
What You Bring:
A strong grasp of SAP.
Deep understanding of the end-to-end CIC process.
Experience in electricity infrastructure projects and the energy market landscape.
A collaborative mindset with exceptional communication and influencing skills.
A natural ability to solve problems, manage complexity, and navigate layered stakeholder environments.
A passion for continuous improvement and a sharp eye for commercial detail.
About You:
You hold commercial or technical qualifications and bring real-world experience in the utilities sector.
You understand the needs and preferences of energy customers; you care about delivering value.
You’re familiar with industry standards, construction methodologies and the evolving energy landscape.
You lead with empathy, think strategically and thrive in a team that values integrity, inclusion, and innovation.
Why Jemena?
We’re proud to be part of a company that’s shaping the future of energy in Australia. At Jemena, you’ll find a supportive environment where your voice matters, your growth is nurtured, and your work truly makes a difference.
Why you should come and work for us
Our people are our greatest strength and inspiration so having various flexible working options, paid parental leave and leave purchase plans amongst many other benefits are key foundational elements on which we have built our success. We are passionate about what we do and we are proud of who we are. Safety is the cornerstone of our organisation and respect for community and country is the keystone that locks in place our Group Values.
Diversity/Inclusion
We understand and value the multiple strengths and contributions of a diverse workforce, the ability hybrid where possible, and our Reconciliation Action Plan is demonstrated commitment to employment, business, and partnership opportunities with Australia’s First Peoples. . We actively encourage applications from Aboriginal and Torres Strait Islander Peoples.
When you join Jemena, you become part of our diverse, inclusive and passionate team, where you can be your committed self.
Recruitment Process
As part of Jemena’s recruitment process, you will be required to undergo pre-employment checks.
Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.
Video
💡 Quick Summary
Seeking a career-building opportunity? The CIC SME position is now open for candidates interested in the Helper Jobs sector. This role in Docklands offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.