Job Description
At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.
In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
The Role
We're looking for a City Operations Manager to lead the daily operations of our Melbourne.
Duties will include:
Own market level KPIs for financial and operational performance with responsibility for P&L, customer growth, retention and revenue.
Motivate, coach, and develop a team covering front of house retail as well as back of house mechanics and field operations while building a positive culture.
Create and deliver strategic sales and marketing initiatives suited to market trends
Deliver an exceptional customer experience and instill customer-centric values in the team
Ensure compliance with operational SOPs and continuous contribute to process improvements
Responsibility for stock take and ensuring appropriate stock levels are maintained for the city at all times to support effective daily operations
Labour spend and roster management
Ensure compliance with health and safety guidelines and safety audits
Requirements
Relevant Diploma or Degree in Business Management or similar (retail, operations).
Experience in an operations management position, retail management position or similar.
Management experience leading a team.
Demonstrated experience in sales or marketing.
Hands on operator with a strong on-floor presence who gets things done.
Ownership mentality. No job is too big or too small.
Self-starter. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results.
Agility. Thrives in rapidly changing, fast-paced, and ambiguous conditions.
Strong interpersonal communication skills and ability to work comfortably with a wide range of stakeholders, from back of house mechanics to central support office team members.
Benefits
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
Working with a switched on team that strives to make the streets greener and serve the rider
Global and country-specific benefits packages
Team outings & events
Get to know our product by using one of our e-bikes
Annual learning and development allowance
Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
#LI-ONSITE
In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >200 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deploys these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
The Role
We're looking for a City Operations Manager to lead the daily operations of our Melbourne.
Duties will include:
Own market level KPIs for financial and operational performance with responsibility for P&L, customer growth, retention and revenue.
Motivate, coach, and develop a team covering front of house retail as well as back of house mechanics and field operations while building a positive culture.
Create and deliver strategic sales and marketing initiatives suited to market trends
Deliver an exceptional customer experience and instill customer-centric values in the team
Ensure compliance with operational SOPs and continuous contribute to process improvements
Responsibility for stock take and ensuring appropriate stock levels are maintained for the city at all times to support effective daily operations
Labour spend and roster management
Ensure compliance with health and safety guidelines and safety audits
Requirements
Relevant Diploma or Degree in Business Management or similar (retail, operations).
Experience in an operations management position, retail management position or similar.
Management experience leading a team.
Demonstrated experience in sales or marketing.
Hands on operator with a strong on-floor presence who gets things done.
Ownership mentality. No job is too big or too small.
Self-starter. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results.
Agility. Thrives in rapidly changing, fast-paced, and ambiguous conditions.
Strong interpersonal communication skills and ability to work comfortably with a wide range of stakeholders, from back of house mechanics to central support office team members.
Benefits
We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
Working with a switched on team that strives to make the streets greener and serve the rider
Global and country-specific benefits packages
Team outings & events
Get to know our product by using one of our e-bikes
Annual learning and development allowance
Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
#LI-ONSITE
💡 Quick Summary
Seeking a career-building opportunity? The City Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.