Job Description
Salary: Competitive Annual Salary + Performance-Based Incentives
Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid Working: Work where you thrive with our flexible blend of on-site and at-home work arrangements
Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers
Reward & Recognition Programs: We celebrate your hard work and achievements!
Career Development: Ongoing training, development opportunities, and support to reach your full potential
Reputable Employer: National, trusted company with an inclusive and diverse workplace
Community Engagement: Involvement in charity events like Spirit to Cure
What you’ll do:
Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers.
Develop and monitor Injury Management Plans with claimants, utilising open ended questioning to elicit SMART goals relevant to their circumstances.
Accurately review and assess claims, ensuring injured workers received their correct entitlements.
Communicate in a clear and concise approach with all key stakeholders.
Manage workflow to ensure that all activities are completed within applicable timeframes.
Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management.
Provide an excellent level of customer service to the legislative authority, employers and injured workers.
Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing.
What you’ll bring:
Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience.
Strong team player with a proven track record of providing excellent customer service.
Exceptional listening and communication skills in a high-volume work environment.
Strong analytical or Quality Assurance focus.
Focused attention to detail and accurate reporting skills.
Ability to demonstrate compassion and empathy for the customer.
Proven ability to build rapport with customers and key partners.
Ability to interpret complex information and respond by developing appropriate actions.
High standard of written and verbal communication skills.
Effective case management skills in a high-volume work environment.
Effective time management skills with the ability to adhere to strict timeframes.
High level of resilience and ability to manage complex, sensitive and challenging matters.
Allied Health experience would be highly regarded but not essential.
Guidewire experience would be highly regarded but not essential.
Leave Benefits: Annual leave, Flexible leave, Personal leave, Loyalty leave, and Parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid Working: Work where you thrive with our flexible blend of on-site and at-home work arrangements
Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more, as well as offers from over 400 top retailers
Reward & Recognition Programs: We celebrate your hard work and achievements!
Career Development: Ongoing training, development opportunities, and support to reach your full potential
Reputable Employer: National, trusted company with an inclusive and diverse workplace
Community Engagement: Involvement in charity events like Spirit to Cure
What you’ll do:
Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers.
Develop and monitor Injury Management Plans with claimants, utilising open ended questioning to elicit SMART goals relevant to their circumstances.
Accurately review and assess claims, ensuring injured workers received their correct entitlements.
Communicate in a clear and concise approach with all key stakeholders.
Manage workflow to ensure that all activities are completed within applicable timeframes.
Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management.
Provide an excellent level of customer service to the legislative authority, employers and injured workers.
Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing.
What you’ll bring:
Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience.
Strong team player with a proven track record of providing excellent customer service.
Exceptional listening and communication skills in a high-volume work environment.
Strong analytical or Quality Assurance focus.
Focused attention to detail and accurate reporting skills.
Ability to demonstrate compassion and empathy for the customer.
Proven ability to build rapport with customers and key partners.
Ability to interpret complex information and respond by developing appropriate actions.
High standard of written and verbal communication skills.
Effective case management skills in a high-volume work environment.
Effective time management skills with the ability to adhere to strict timeframes.
High level of resilience and ability to manage complex, sensitive and challenging matters.
Allied Health experience would be highly regarded but not essential.
Guidewire experience would be highly regarded but not essential.
💡 Quick Summary
Seeking a career-building opportunity? The Claims Advisor position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.