Claims & Recoveries Officer

Full job description
Position overview

6-12 Month, Casual opportunity
True hybrid working – work from home and our Mitcham office
$31.20 per hour (inclusive of 25% causal loading) plus 12% superannuation
About us
We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

Your key responsibilities

Process payments of invoices related to third party suppliers, and/or apply account credits.
Compile information from multiple systems to support delivery of Freedom of Information (FOI) requests within regulated timeframes.
Triage debt collection activities based on guidelines for action, legal assistance and working with debt management teams.
Seek quotes, generate work orders and prepare invoices to recover the cost of repairing damaged assets.
Administer debt management processes for unpaid damaged asset invoices, including, outbound/inbound calls, payment arrangements, letters of demand and performance reporting.
Prepare and complete release forms for claims settlements.
Maintain high quality records of actions taken when managing and responding to or processing claims/administrative work.
Triage incoming claims work, including case creation and data gathering.
What we’re looking for

Experience in a customer service environment, with the ability to manage challenging conversations
Well-developed written and verbal communication skills, with ability to convey complex information in plain English.
Strong financial record keeping and self-organisational skills
Strong attention to detail and investigative ability, to assist in identifying documentation/information relevant to claims and FOI requests.
Strong sense of urgency / time management skills


Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.

$31.20 per hour (inclusive of 25% causal loading) plus 12% superannuation
Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
Free and secure on-site parking with on-site café at our Mitcham office
To read more about our benefits and culture, read our employee handbook HERE.

Did you know?
Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to apply
Applications should include a supporting Cover Letter and Resume.
Closing date: Friday, 1st August 2025
This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds. If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process. Please call 03 9872 2542 or email dei@yvw.com.au. If you need any help with the application process or would like to discuss the recruitment process, please contact us via email recruit@yvw.com.au.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.

 

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