Job Description
Description
We are seeking a detail‑focused and motivated Claims & Subcontractor Administrator to join our high‑performing team on a 12‑month maternity leave contract, with the potential for extension. If you’re someone who thrives in structured environments, enjoys working end‑to‑end on tasks, and takes pride in accuracy and process, this role is an excellent opportunity to step into a pivotal administrative position within a supportive, values‑driven business.
About the Role
In this role, you’ll play a key part in managing freight and vehicle claims while also supporting the engagement and compliance of subcontractors across the business. Your work will directly contribute to operational reliability, customer satisfaction, and organisational compliance. This position is perfect for someone who is methodical, organised, and confident working within clear processes — and who enjoys being the go‑to expert in their domain.
What You’ll Be Doing
Insurance & Claims Administration
Investigate internal and external claims in partnership with branches and customers
Process freight and motor vehicle claims accurately and within designated timeframes
Identify lost freight and coordinate return pickups for damaged goods
Review T&Cs, repair quotes, liability information, PODs and supporting documents
Lodge claims, track payment dates, and prepare freight credits
Produce accurate reporting and analyse trends to support continuous improvement
Maintain the claims area, ensuring all freight is categorised and tracked
Qualifications
Subcontractor Engagement & Compliance
Collect and process subcontractor engagement and induction documentation
Maintain up‑to‑date compliance records, certificates, and spreadsheets
Respond to subcontractor enquiries promptly and professionally
Liaise with payables and operational leaders regarding new engagements
Prepare monthly reporting for internal stakeholders
Team & Business Support
Contribute positively to team huddles and business initiatives
Build strong relationships across Finance, Operations, Sales, People & Culture and more
Provide professional support to internal and external stakeholders
Follow company policies, safety requirements, and process guidelines
Who We’re Looking For
You will thrive in this role if you:
Have strong attention to detail and a commitment to accuracy
Enjoy structured, clearly defined work with a focus on task completion
Are organised, disciplined, and able to prioritise competing deadlines
Communicate in a factual, professional, and sincere manner
Are confident making decisions within your area of expertise
Follow established processes and expect the same from others
Take pride in your work, show loyalty, and bring a strong sense of ownership
Experience in claims, administration, or compliance‑based roles will be highly regarded, and full training will be provided.
Why You’ll Love Working with Us
A stable and supportive team where your work truly makes an impact
Strong processes, clear expectations, and opportunities to build expertise
A values‑driven culture centered on Service, Unity, Passion, Integrity, Innovation and Care
Work for a business known for doing things the right way
Ready to Apply?
If you’re meticulous, motivated, and keen to step into a role where you can be the technical expert in your space, we’d love to hear from you. Apply now and bring your strengths to a team that genuinely values them. or email your Resume to [email protected]
Primary Location: AU-QLD-Brisbane
Job: Administration
Employee Status: Fixed Term
Schedule: Full-time
Unposting Date: Ongoing
We are seeking a detail‑focused and motivated Claims & Subcontractor Administrator to join our high‑performing team on a 12‑month maternity leave contract, with the potential for extension. If you’re someone who thrives in structured environments, enjoys working end‑to‑end on tasks, and takes pride in accuracy and process, this role is an excellent opportunity to step into a pivotal administrative position within a supportive, values‑driven business.
About the Role
In this role, you’ll play a key part in managing freight and vehicle claims while also supporting the engagement and compliance of subcontractors across the business. Your work will directly contribute to operational reliability, customer satisfaction, and organisational compliance. This position is perfect for someone who is methodical, organised, and confident working within clear processes — and who enjoys being the go‑to expert in their domain.
What You’ll Be Doing
Insurance & Claims Administration
Investigate internal and external claims in partnership with branches and customers
Process freight and motor vehicle claims accurately and within designated timeframes
Identify lost freight and coordinate return pickups for damaged goods
Review T&Cs, repair quotes, liability information, PODs and supporting documents
Lodge claims, track payment dates, and prepare freight credits
Produce accurate reporting and analyse trends to support continuous improvement
Maintain the claims area, ensuring all freight is categorised and tracked
Qualifications
Subcontractor Engagement & Compliance
Collect and process subcontractor engagement and induction documentation
Maintain up‑to‑date compliance records, certificates, and spreadsheets
Respond to subcontractor enquiries promptly and professionally
Liaise with payables and operational leaders regarding new engagements
Prepare monthly reporting for internal stakeholders
Team & Business Support
Contribute positively to team huddles and business initiatives
Build strong relationships across Finance, Operations, Sales, People & Culture and more
Provide professional support to internal and external stakeholders
Follow company policies, safety requirements, and process guidelines
Who We’re Looking For
You will thrive in this role if you:
Have strong attention to detail and a commitment to accuracy
Enjoy structured, clearly defined work with a focus on task completion
Are organised, disciplined, and able to prioritise competing deadlines
Communicate in a factual, professional, and sincere manner
Are confident making decisions within your area of expertise
Follow established processes and expect the same from others
Take pride in your work, show loyalty, and bring a strong sense of ownership
Experience in claims, administration, or compliance‑based roles will be highly regarded, and full training will be provided.
Why You’ll Love Working with Us
A stable and supportive team where your work truly makes an impact
Strong processes, clear expectations, and opportunities to build expertise
A values‑driven culture centered on Service, Unity, Passion, Integrity, Innovation and Care
Work for a business known for doing things the right way
Ready to Apply?
If you’re meticulous, motivated, and keen to step into a role where you can be the technical expert in your space, we’d love to hear from you. Apply now and bring your strengths to a team that genuinely values them. or email your Resume to [email protected]
Primary Location: AU-QLD-Brisbane
Job: Administration
Employee Status: Fixed Term
Schedule: Full-time
Unposting Date: Ongoing
💡 Quick Summary
Seeking a career-building opportunity? The Claims & Subcontractor Administrator position is now open for candidates interested in the Insurance sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
