Client Care Coordinator-Taupo

Job details
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Job type

Permanent

Full-time
Shift and schedule

Monday to Friday
 
Location
Taupo, Waikato
 
Full job description
Job Description
Here at Bay Audiology, our mission is to help people rediscover the joy of hearing. We offer a range of services, including hearing tests, hearing device fitting and maintenance, and ongoing support and care for our clients.

Our Client Care Coordinators provide the first interaction with clients on their hearing journey, so an exceptional customer service experience is vital. You will be part of a close knit team along with audiologists and clinic staff.

Join our team as a Client Care Coordinator, Monday to Friday, 8:30 AM - 5:00 PM in our Taupo Clinic, with flexibility required to cover our other locations, Taumarunui, Turangi, Tokoroa and Rotorua as needed.

We're looking for someone who is adaptable, reliable, and ready to jump in where needed. A valid driver's license and access to a vehicle are essential for this role.

Responsibilities for this role include;

Providing gold standard client care
Responding to client enquiries
Appointment management
Consumable sales and invoicing
Conducting hearing screening checks
Hearing device repairs and troubleshooting

(Hearing screening and hearing aid repair experience is not necessary and full training is provided in these areas)

Who we're looking for:

We are seeking people with a passion for customer care and who thrive on making a difference in the lives of others. You'll have great organisational, time management and communication skills and feel at home in a sales/retail environment. You will enjoy working in a passionate team and be comfortable with technology.

What's in it for you:
A day off to celebrate your Birthday!
Yearly flu vaccinations
Free access to our Employment Assistant Program
Discounted Private Health Insurance and other benefits and products

Why choose us:

We're at the forefront of innovative hearing care services, part of the global Amplifon Group, and we provide supportive leadership, and career pathway opportunities. Staff benefits include quarterly team and individual bonuses based on performance along with discounted Southern Cross health insurance.
Sound like you? We would love to hear from you!

Apply online today with your covering letter and CV and let us know why you would like to join our Bay Audiology team.Here at Bay Audiology, we have recently been voted New Zealand's most trusted Hearing Care brand, and are part of the Amplifon Group, a global leader in hearing solutions around the world. With more than 100 clinics from the top of the North Island to the bottom of the South, our mission is to help people rediscover all the emotions of sound. Our clinics offer a range of services, from diagnosing hearing difficulties, to fitting, servicing, and maintaining hearing aids, whilst offering ongoing support and care for our customers.
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.We encourage applications from all genders, corners of the world and individual backgrounds.

New Zealand
Waikato
Taupo Show on map Get directions