Job Description
Our Client Care team are instrumental in upholding a high-level of service to our retail bank clients. As part of our Client Service and Support division, they are responsible for providing timely and positive resolutions to client cases via multiple communication channels.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
You will be working closely with clients to build trust and understand their situation with empathy and professionalism. Using your investigative skills, you will uncover the origin of the issue and provide a mutually beneficial outcome. With an eye for quality, you will ensure suitable resolutions are provided to our clients and share insights to enable continuous process improvement in delivering exceptional client experiences. In this role, you will handle on-going communication over the phone and via email with clients until open cases come to a resolution.
What you offer
Strong skills in spotting potential risks and taking proactive steps in resolving them
Ability to follow policy and procedures, working to both internal and external guidelines
Excellent communication skills that allow you to investigate matters in-depth
Highly motivated when working within fast-paced, deadline driven, team environment
Prior experience within financial services with exposure to complaint processes is highly regarded.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
You will be working closely with clients to build trust and understand their situation with empathy and professionalism. Using your investigative skills, you will uncover the origin of the issue and provide a mutually beneficial outcome. With an eye for quality, you will ensure suitable resolutions are provided to our clients and share insights to enable continuous process improvement in delivering exceptional client experiences. In this role, you will handle on-going communication over the phone and via email with clients until open cases come to a resolution.
What you offer
Strong skills in spotting potential risks and taking proactive steps in resolving them
Ability to follow policy and procedures, working to both internal and external guidelines
Excellent communication skills that allow you to investigate matters in-depth
Highly motivated when working within fast-paced, deadline driven, team environment
Prior experience within financial services with exposure to complaint processes is highly regarded.
💡 Quick Summary
Seeking a career-building opportunity? The Client Care Specialist position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
