Job Description
Full job description
Work options: Hybrid
Work from home and in your local branch office
About the Role:
Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. We are now looking for an enthusiastic Client Consultant to coordinate client household moves, who has the ability to listen to and respond to domestic clients service needs. This is a hybrid role working from our Sydney branch office in Yennora and from home.
The Client Coordination Consultant fulltime permanent role is primarily responsible for ensuring the end to end management of moving client’s personal household goods, which is executed through efficient administration, document control and system maintenance.
Some of what you will be doing;
Deliver superior customer service by addressing client enquiries and coordinating relocation service bookings.
Ensure accurate invoicing and timely receipt of invoice payments for services rendered.
Foster professional and effective relationships with clients, Kent Sales & Operations team members.
Resolve customer service issues and escalate when necessary.
About you:
Ideally you will have experience in managing delivery of services to clients in a fast paced environment. You will have demonstrated success in managing client expectations in a service delivery environment, and an ability to develop strong client and inter departmental relationships quickly.
What else we are looking for;
Advanced computer skills
Strong communication skills –verbal, written
Ability to prioritise workloads and meet timelines, whilst working under minimal supervision
Demonstrate a track record of managing client expectations in a service delivery environment
Exhibit strong client relationship-building skills, particularly over the phone
Showcase problem-solving abilities and an exceptional eye for detail
Display excellent communication skills within a business environment
Possess sound financial knowledge and invoicing experience
Experience with travel, accommodation, or related booking schedules is advantageous
At least with 2 years’ experience in a similar role in a medium to large-size Company
You may not fit the requirements 100% but that's ok, we focus on training and development. If you are looking for a career and not just a job, you're in the right place!
About Us:
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.
Benefits:
We offer a competitive salary plus super
Our Kent CARE Program is dedicated to staff wellbeing and mental health
Numerous employee reward platforms
Salary packaging and salary sacrificing
Early wage access
Corporate discounts for utilities and health insurance
Staff discounts on storage and removals services
Novated Leasing
Company wide recognition program
We believe in inclusiveness and workplace equality
We’ve recently invested 2M into our digital technology
5 star rated onboarding experience
1 in 3 roles are filled internally, we love promoting from within
Diverse business areas that offer plenty of career opportunity
Video
Work options: Hybrid
Work from home and in your local branch office
About the Role:
Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. We are now looking for an enthusiastic Client Consultant to coordinate client household moves, who has the ability to listen to and respond to domestic clients service needs. This is a hybrid role working from our Sydney branch office in Yennora and from home.
The Client Coordination Consultant fulltime permanent role is primarily responsible for ensuring the end to end management of moving client’s personal household goods, which is executed through efficient administration, document control and system maintenance.
Some of what you will be doing;
Deliver superior customer service by addressing client enquiries and coordinating relocation service bookings.
Ensure accurate invoicing and timely receipt of invoice payments for services rendered.
Foster professional and effective relationships with clients, Kent Sales & Operations team members.
Resolve customer service issues and escalate when necessary.
About you:
Ideally you will have experience in managing delivery of services to clients in a fast paced environment. You will have demonstrated success in managing client expectations in a service delivery environment, and an ability to develop strong client and inter departmental relationships quickly.
What else we are looking for;
Advanced computer skills
Strong communication skills –verbal, written
Ability to prioritise workloads and meet timelines, whilst working under minimal supervision
Demonstrate a track record of managing client expectations in a service delivery environment
Exhibit strong client relationship-building skills, particularly over the phone
Showcase problem-solving abilities and an exceptional eye for detail
Display excellent communication skills within a business environment
Possess sound financial knowledge and invoicing experience
Experience with travel, accommodation, or related booking schedules is advantageous
At least with 2 years’ experience in a similar role in a medium to large-size Company
You may not fit the requirements 100% but that's ok, we focus on training and development. If you are looking for a career and not just a job, you're in the right place!
About Us:
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.
Benefits:
We offer a competitive salary plus super
Our Kent CARE Program is dedicated to staff wellbeing and mental health
Numerous employee reward platforms
Salary packaging and salary sacrificing
Early wage access
Corporate discounts for utilities and health insurance
Staff discounts on storage and removals services
Novated Leasing
Company wide recognition program
We believe in inclusiveness and workplace equality
We’ve recently invested 2M into our digital technology
5 star rated onboarding experience
1 in 3 roles are filled internally, we love promoting from within
Diverse business areas that offer plenty of career opportunity
Video
💡 Quick Summary
Seeking a career-building opportunity? The Client Coordination Consultant - Hybrid position is now open for candidates interested in the Work from home Jobs sector. This role in Yennora offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
