Client Engagement Manager |Digital Marketing

Amura Marketing Technologies is a growth marketing company, delivering end-to-end MarTech solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered'​, an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology. Connect with us to be a part of Team Amura and the ever-changing, exciting digital world! Job Role : The position is responsible for Account Strategy & Execution, Client Servicing and Team Management for multiple client projects. Leading a team of client servicing executives and ensuring work is managed efficiently across all teams and collaborating with teams (both internal and external) to ensure on-time delivery. This role involves working across multiple platforms to drive engagement and positive customer behavior. Key Responsibilities & Duties : • Responsible for revenue retention and upselling of the client’s revenue • Responsible for client relationship management and business objective alignment with the key stakeholders from the client side • Responsible for the pitching to the new prospective clients and help the business development team for more client closures • Work on MarTech strategies for the clients along with the key stakeholders and execute the same to show the business and marketing impact on the client’s business • Develop marketing strategies for Amura's clients; ideate & execute marketing strategies as per the business objectives of the client • Responsible for managing client expectations on all aspects of digital marketing being the primary point of contact • Responsible for managing the team working with you to manage the output as well as shaping the right career paths of the young marketing professionals • Interact with multiple clients to understand their brief, brainstorm solutions and to regularly update them on the progress of various activities • Actively engage with the key stakeholders from the client side as well as internal teams on a daily/weekly/monthly basis to align with tasks and overall direction, seek inputs/feedback/approvals. Reporting: • Create monthly/weekly status and activity reports being sent to the client. Preparing monthly and quarterly reports of all activities executed by the team to submit. • Competitor analysis, Should be aware of the work being done by the competition and come up with strategies to acquire those accounts. • Planning & prioritizing the team’s work. Preparing daily task lists for all members of the team Skills Required: • Candidates with 4-7 years of account management work experience can apply • Should have been involved in Client Servicing, Strategy, and Execution - All three. • Team management experience is mandatory. • Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it