Job Description
Identify and report on trends and patterns for our clients
Full time permanent opportunity
Salary packaging available
About the Role
Apprenticeship Support Australia is looking for a Client Reporting Administrator to join our Career and Client Engagement team. In this role, you will support the Client Relations and Business Development Team to meet data and reporting requirements for key clients, and is responsible for collecting, analysing, and presenting data to support organisational decision-making. This role involves working with various stakeholders to understand their data needs, ensuring data accuracy and integrity are within current processes and procedures.
This is a full-time, permanent position that will be based in the Osborne Park office.
Key responsibilities include:
Assign client leads through Ready Apprentice to the Client Relations and Business Development Team.
Analyse large datasets to identify and report on trends, patterns, and insights.
Manage and update databases to ensure they reflect current and accurate information.
Identify opportunities for process automation to streamline data collection and reporting
Undertake tasks in accordance with Department of Education and Training / STA policy and procedures, KPIs and service standards.
Create and generate regular and ad-hoc reports for internal and external stakeholders, using standardised reporting templates.
Work with Marketing and internal teams providing reports and website updates where required.
About You
To be successful in this role, you will have:
Organised and strong ability to deliver accurate reports as per internal procedures.
Advanced computer skills, particularly in Excel and CRM databases.
Appropriate phone manner and customer service skills.
Ability to adhere to organisational processes and policies.
Understanding of compliance obligations.
National Police Clearance and an Australian Driver's Licence
About Apprenticeship Support Australia
Apprenticeship Support Australia (ASA) was formed in 1998 to deliver the Apprentice Connect Network Provider services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information regarding ASA can be found here https://asa.cciwa.com/
About CCIWA
CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.
CCIWA Culture and Benefits
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.
We have a range of benefits to support our employees which includes:
A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
Excellent building facilities
Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
Salary Sacrificing - CCIWA is a rebatable employer
Active Social Club and Charity Initiative
Find out more about our fantastic culture here https://cciwa.com/about-us/join-our-team/
Our Commitment to Diversity & Inclusion
CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia.
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
How to apply
For your application to be considered, you should include:
A cover letter
Current CV
Applications close COB Friday, 6th March 2026 and short-listing for this position will commence immediately.
To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/.
If you have any further questions, please contact the People Team at [email protected]
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.
Full time permanent opportunity
Salary packaging available
About the Role
Apprenticeship Support Australia is looking for a Client Reporting Administrator to join our Career and Client Engagement team. In this role, you will support the Client Relations and Business Development Team to meet data and reporting requirements for key clients, and is responsible for collecting, analysing, and presenting data to support organisational decision-making. This role involves working with various stakeholders to understand their data needs, ensuring data accuracy and integrity are within current processes and procedures.
This is a full-time, permanent position that will be based in the Osborne Park office.
Key responsibilities include:
Assign client leads through Ready Apprentice to the Client Relations and Business Development Team.
Analyse large datasets to identify and report on trends, patterns, and insights.
Manage and update databases to ensure they reflect current and accurate information.
Identify opportunities for process automation to streamline data collection and reporting
Undertake tasks in accordance with Department of Education and Training / STA policy and procedures, KPIs and service standards.
Create and generate regular and ad-hoc reports for internal and external stakeholders, using standardised reporting templates.
Work with Marketing and internal teams providing reports and website updates where required.
About You
To be successful in this role, you will have:
Organised and strong ability to deliver accurate reports as per internal procedures.
Advanced computer skills, particularly in Excel and CRM databases.
Appropriate phone manner and customer service skills.
Ability to adhere to organisational processes and policies.
Understanding of compliance obligations.
National Police Clearance and an Australian Driver's Licence
About Apprenticeship Support Australia
Apprenticeship Support Australia (ASA) was formed in 1998 to deliver the Apprentice Connect Network Provider services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information regarding ASA can be found here https://asa.cciwa.com/
About CCIWA
CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.
CCIWA Culture and Benefits
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.
We have a range of benefits to support our employees which includes:
A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
Excellent building facilities
Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
Salary Sacrificing - CCIWA is a rebatable employer
Active Social Club and Charity Initiative
Find out more about our fantastic culture here https://cciwa.com/about-us/join-our-team/
Our Commitment to Diversity & Inclusion
CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia.
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
How to apply
For your application to be considered, you should include:
A cover letter
Current CV
Applications close COB Friday, 6th March 2026 and short-listing for this position will commence immediately.
To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/.
If you have any further questions, please contact the People Team at [email protected]
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.
💡 Quick Summary
Seeking a career-building opportunity? The Client Reporting Administrator position is now open for candidates interested in the Customer Care sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
