Job Description
Job description
Company Description
The Brand Saloon Inc. is a Digital Marketing agency based in Mumbai with a decade of experience, specializing in SEO and SMO Marketing services. With a strong focus on internet marketing, the agency has over 1000 satisfied clients. At TBS, we believe in the power of digital marketing to drive success and growth for our clients.
Role Description
This is a full-time on-site role for a Client Services Executive at The Brand Saloon in Mumbai. The Client Services Executive will be responsible for managing business relationships, client relations, and ensuring customer satisfaction on a day-to-day basis.
• Seek, process and execute client requests and product orders
• Answer queries regarding product/ services, processes and if required direct them to the account manager
• Assist clients to use the products and services and keep them updated about new features launched and encourage revenue growth by inspiring clients to purchase accessories and additional services
• Coordinate with internal teams to ensure timely fulfillment of products orders/ services
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Collect feedback and resolve client complaints
Qualifications
• Client Services, Business Relationship Management, and Client Relations skills
• Strong focus on Customer Satisfaction
• Excellent Analytical Skills
• Effective communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Experience in the Digital Marketing industry is a plus
• Bachelor's degree in Marketing, Business, Communications, or related field
Job Types: Full-time, Permanent
• Salary: 18,000.00 - 25,000.00 per month
Company Description
The Brand Saloon Inc. is a Digital Marketing agency based in Mumbai with a decade of experience, specializing in SEO and SMO Marketing services. With a strong focus on internet marketing, the agency has over 1000 satisfied clients. At TBS, we believe in the power of digital marketing to drive success and growth for our clients.
Role Description
This is a full-time on-site role for a Client Services Executive at The Brand Saloon in Mumbai. The Client Services Executive will be responsible for managing business relationships, client relations, and ensuring customer satisfaction on a day-to-day basis.
• Seek, process and execute client requests and product orders
• Answer queries regarding product/ services, processes and if required direct them to the account manager
• Assist clients to use the products and services and keep them updated about new features launched and encourage revenue growth by inspiring clients to purchase accessories and additional services
• Coordinate with internal teams to ensure timely fulfillment of products orders/ services
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Collect feedback and resolve client complaints
Qualifications
• Client Services, Business Relationship Management, and Client Relations skills
• Strong focus on Customer Satisfaction
• Excellent Analytical Skills
• Effective communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Experience in the Digital Marketing industry is a plus
• Bachelor's degree in Marketing, Business, Communications, or related field
Job Types: Full-time, Permanent
• Salary: 18,000.00 - 25,000.00 per month
💡 Quick Summary
Seeking a career-building opportunity? The Client Service Executive position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.