Job Description
About the role
Are you ready to play a key role in the future of vocational education and training in Queensland? As a Client Service Officer, you'll be at the heart of a vibrant and impactful sector, helping Queenslander's access opportunities that change lives. In this role, you won't just be part of a team , you'll be a trusted go-to for information and support. You'll guide stakeholders through the department's wide range of programs, ensuring they get the answers they need with confidence and care.
As the Client Service Officer, you will
Provide accurate information, advice, and service delivery to stakeholders of Queensland's vocational education and training system, covering the full range of departmental programs and activities.
Undertake activities to support programs, including marketing programs and services, conducting stakeholder and participant interviews, field/workplace visits, surveys, data entry and interpreting and applying legislation and departmental policies and procedures.
Provide administrative and support services, using departmental information technology systems, equipment, and software applications (both standard and specialised), such as word processing, spreadsheets, records management systems, event and nomination management, and on-line registration processes.
What we are looking for
The position requires an applicant who can:
Demonstrate sound knowledge of, or the ability to acquire knowledge of departmental programs and services delivered through regional offices, including targeted programs to increase participation in training and skilling, and the application of administrative processes, procedures, and legislative provisions.
Work effectively, both independently and in a team environment, by organising and prioritising work commitments, meeting deadlines, sharing information, and supporting colleagues.
Use sound organisational and problem-solving skills, exercising judgement within established work practices and procedures.
Refer to the Role Description for a full list of responsibilities and what we are looking for.
How to apply
To enable us to assess your suitability, your application should include:
1. Tell us about your skills:
Your current resume detailing your previous work or voluntary experience, including two referees who have a thorough knowledge of your conduct and performance over the past 2 years, or an appropriate period.
We will use your resume to assess how well you meet 'What are we looking for' statements.
2. Tell us about you:
Provide a covering letter (of one page/up to two pages) addressing the 'What we are looking for statements' and why you are interested in the role and outline what your motivation is to join us.
Please ensure you refer to the Role Description 'Interested in applying' section for more information on what to include as part of your application.
We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply. If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to reach out to the designated contact for the vacancy.
Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
Are you ready to play a key role in the future of vocational education and training in Queensland? As a Client Service Officer, you'll be at the heart of a vibrant and impactful sector, helping Queenslander's access opportunities that change lives. In this role, you won't just be part of a team , you'll be a trusted go-to for information and support. You'll guide stakeholders through the department's wide range of programs, ensuring they get the answers they need with confidence and care.
As the Client Service Officer, you will
Provide accurate information, advice, and service delivery to stakeholders of Queensland's vocational education and training system, covering the full range of departmental programs and activities.
Undertake activities to support programs, including marketing programs and services, conducting stakeholder and participant interviews, field/workplace visits, surveys, data entry and interpreting and applying legislation and departmental policies and procedures.
Provide administrative and support services, using departmental information technology systems, equipment, and software applications (both standard and specialised), such as word processing, spreadsheets, records management systems, event and nomination management, and on-line registration processes.
What we are looking for
The position requires an applicant who can:
Demonstrate sound knowledge of, or the ability to acquire knowledge of departmental programs and services delivered through regional offices, including targeted programs to increase participation in training and skilling, and the application of administrative processes, procedures, and legislative provisions.
Work effectively, both independently and in a team environment, by organising and prioritising work commitments, meeting deadlines, sharing information, and supporting colleagues.
Use sound organisational and problem-solving skills, exercising judgement within established work practices and procedures.
Refer to the Role Description for a full list of responsibilities and what we are looking for.
How to apply
To enable us to assess your suitability, your application should include:
1. Tell us about your skills:
Your current resume detailing your previous work or voluntary experience, including two referees who have a thorough knowledge of your conduct and performance over the past 2 years, or an appropriate period.
We will use your resume to assess how well you meet 'What are we looking for' statements.
2. Tell us about you:
Provide a covering letter (of one page/up to two pages) addressing the 'What we are looking for statements' and why you are interested in the role and outline what your motivation is to join us.
Please ensure you refer to the Role Description 'Interested in applying' section for more information on what to include as part of your application.
We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply. If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to reach out to the designated contact for the vacancy.
Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
💡 Quick Summary
Seeking a career-building opportunity? The Client Service Officer position is now open for candidates interested in the Customer Care Executive sector. This role in Townsville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
