Job Description
About Radius Community Health & Healing (formerly Boyle McCauley Health Centre)
R adius Community Health & Healing provides interdisciplinary, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life of individuals who face multiple barriers to accessing health services.
Within Radius, the SCS (Supervised Consumption Service) is part of a range of evidence-based services that support prevention, harm reduction and treatment for Albertans living with substance misuse. SCS provides a place where people can use substances in a monitored, hygienic environment to reduce harm from substance use while offering wrap-around services such as counselling, social work and referrals to housing and treatment and works collaboratively with the rest of Radius to provide individualized services to meet service user's needs.
Job Description
Within the clinic space, CSWs are responsible for monitoring and supervising common client space, screening and triaging clients for entry into our facility, and working with the clinic teams and care providers.
Within the SCS, the CSW will provide direct client care to program participants accessing the consumption site. Emphasis will be placed on forming relationships with clients, establishing rapport, supervising and monitoring substance use, and assisting and treating potential signs of overdose as clinically indicated. CSWs will also facilitate clients' connection between the SCS and all programs at Radius.
Position Details
Shift: 1.0 FTE
Monday-Friday
Hours: 8:00am-4:00pm
Key Responsibilities
Build relationships with service users
Provide referrals to support services
Provide education and counselling on safer drug use, harm reduction, and ****** health
Provide overdose prevention education and Naloxone training for take-home Naloxone kits.
Assist with overdose emergencies under the direction of a nurse and follow their direction
Assist the nurse with monitoring service users, and bring medical concerns to their attention
Work with a nurse to patrol, monitor, and connect individuals around the Radius neighborhood.
Assist community with drug poisonings, harm reduction counselling, and overdose response
Build rapport and relationships with community members to increase their utilization of Radius healthcare and social services
Qualifications
Current Basic Cardiac Life Support - Healthcare Provider (BCLS-HCP)
Mandatory vulnerable sector check and suitable criminal record check
Able to balance numerous demands and conflicting priorities, strong problem-solving skills
Knowledge and experience working with both diverse and vulnerable populations
Understanding of trauma informed care and social determinants of health
Preferred Qualifications
Experience applicable to the position (social work, psychology, sociology, addictions counselling, criminal justice, ext.)
Mental health, addictions, emergency and harm reduction experience
Non-Violent Crisis Intervention training
Mental Health First Aid and Applied Suicide Intervention Training
Knowledge of problems encountered by Indigenous people in using health care services
Knowledge and experience surrounding homelessness
Knowledge of social support services available in Edmonton and surrounding areas
Skills and Competencies
Able to balance numerous demands and conflicting priorities, strong problem-solving skills
Be able to work both co-operatively within a multidisciplinary team and independently in a self-directed and accountable manner.
Excellent written and verbal communication skills
Has a good understanding of trauma-informed care and must be able to operate within a harm reduction model of care
A kind, non-judgmental approach to working with service users and the ability to work within a harm reduction model of care
Ability to demonstrate patience and understanding for those with addictions and behavioral disorders
Knowledge and operation of Microsoft Outlook, Word and Excel
Must be able to lift up to 20kg
Must be able to walk outdoors (up to approximately 5-10km daily) and be prepared to work outdoors in community outreach
Equal OpportunityEmployer
Radius CommunityHealth and Healing is an Equal Opportunity Employer. We are committed tocreating a diverse and inclusive work environment where all employees arerespected and valued. We do not discriminate on the basis of race, color,ethnicity, national origin, gender, gender identity, ****** orientation, age,disability, religion, marital status, veteran status, or any othercharacteristic protected by applicable law. We encourage individuals from allbackgrounds to apply and join our team, and we are committed to providing equalopportunities for all qualified applicants. Accommodations for applicants withdisabilities will be provided upon request.
Land Acknowledgement
Radius respectfullyacknowledge that we are located within Treaty 6 territory, and Metis Nation ofAlberta Region 4. We acknowledge this land as the traditional home for manyIndigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux,Anishinaabe, Inuit, and many others whose history, languages, and culturescontinue to influence our vibrant community.
R adius Community Health & Healing provides interdisciplinary, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life of individuals who face multiple barriers to accessing health services.
Within Radius, the SCS (Supervised Consumption Service) is part of a range of evidence-based services that support prevention, harm reduction and treatment for Albertans living with substance misuse. SCS provides a place where people can use substances in a monitored, hygienic environment to reduce harm from substance use while offering wrap-around services such as counselling, social work and referrals to housing and treatment and works collaboratively with the rest of Radius to provide individualized services to meet service user's needs.
Job Description
Within the clinic space, CSWs are responsible for monitoring and supervising common client space, screening and triaging clients for entry into our facility, and working with the clinic teams and care providers.
Within the SCS, the CSW will provide direct client care to program participants accessing the consumption site. Emphasis will be placed on forming relationships with clients, establishing rapport, supervising and monitoring substance use, and assisting and treating potential signs of overdose as clinically indicated. CSWs will also facilitate clients' connection between the SCS and all programs at Radius.
Position Details
Shift: 1.0 FTE
Monday-Friday
Hours: 8:00am-4:00pm
Key Responsibilities
Build relationships with service users
Provide referrals to support services
Provide education and counselling on safer drug use, harm reduction, and ****** health
Provide overdose prevention education and Naloxone training for take-home Naloxone kits.
Assist with overdose emergencies under the direction of a nurse and follow their direction
Assist the nurse with monitoring service users, and bring medical concerns to their attention
Work with a nurse to patrol, monitor, and connect individuals around the Radius neighborhood.
Assist community with drug poisonings, harm reduction counselling, and overdose response
Build rapport and relationships with community members to increase their utilization of Radius healthcare and social services
Qualifications
Current Basic Cardiac Life Support - Healthcare Provider (BCLS-HCP)
Mandatory vulnerable sector check and suitable criminal record check
Able to balance numerous demands and conflicting priorities, strong problem-solving skills
Knowledge and experience working with both diverse and vulnerable populations
Understanding of trauma informed care and social determinants of health
Preferred Qualifications
Experience applicable to the position (social work, psychology, sociology, addictions counselling, criminal justice, ext.)
Mental health, addictions, emergency and harm reduction experience
Non-Violent Crisis Intervention training
Mental Health First Aid and Applied Suicide Intervention Training
Knowledge of problems encountered by Indigenous people in using health care services
Knowledge and experience surrounding homelessness
Knowledge of social support services available in Edmonton and surrounding areas
Skills and Competencies
Able to balance numerous demands and conflicting priorities, strong problem-solving skills
Be able to work both co-operatively within a multidisciplinary team and independently in a self-directed and accountable manner.
Excellent written and verbal communication skills
Has a good understanding of trauma-informed care and must be able to operate within a harm reduction model of care
A kind, non-judgmental approach to working with service users and the ability to work within a harm reduction model of care
Ability to demonstrate patience and understanding for those with addictions and behavioral disorders
Knowledge and operation of Microsoft Outlook, Word and Excel
Must be able to lift up to 20kg
Must be able to walk outdoors (up to approximately 5-10km daily) and be prepared to work outdoors in community outreach
Equal OpportunityEmployer
Radius CommunityHealth and Healing is an Equal Opportunity Employer. We are committed tocreating a diverse and inclusive work environment where all employees arerespected and valued. We do not discriminate on the basis of race, color,ethnicity, national origin, gender, gender identity, ****** orientation, age,disability, religion, marital status, veteran status, or any othercharacteristic protected by applicable law. We encourage individuals from allbackgrounds to apply and join our team, and we are committed to providing equalopportunities for all qualified applicants. Accommodations for applicants withdisabilities will be provided upon request.
Land Acknowledgement
Radius respectfullyacknowledge that we are located within Treaty 6 territory, and Metis Nation ofAlberta Region 4. We acknowledge this land as the traditional home for manyIndigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux,Anishinaabe, Inuit, and many others whose history, languages, and culturescontinue to influence our vibrant community.
💡 Quick Summary
Seeking a career-building opportunity? The Client Support Worker position is now open for candidates interested in the Customer Care sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
