Clinic Relationship Coordinator

Job highlights
Identified by Google from the original job post
Qualifications
Minimum of 2 years in a healthcare-related environment, with experience in patient scheduling, referral coordination, or provider relations
Excellent verbal and written communication skills to interact effectively with internal and external stakeholders
Strong organizational and multitasking abilities to manage a high volume of referrals and communication
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to prioritize tasks and work under deadlines while ensuring high-quality service
Strong problem-solving abilities with a focus on customer service and relationship management
Ability to work independently and as part of a cross-functional team
Detail-oriented with a commitment to ensuring accuracy in reporting and scheduling
Customer-focused with the ability to build strong relationships with referral sources and maintain ongoing satisfaction
Benefits
$25.00 to $32.00 Hourly
All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations
Amazing work/life balance
Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
401(K) Plan with Employer Matching
License & Tuition Reimbursements
Paid Time Off
Holiday Pay & Floating Holiday
Employee Perks and Discount Programs
Supportive environment to help you grow and succeed
Responsibilities
The Clinic Relationship Coordinator is responsible for ensuring clear, consistent, and timely communication between our clinics and external referral sources, including physicians, attorneys, and insurance companies
This role acts as the main point of contact for referral sources, facilitating the intake process and improving the overall experience of referring partners
By streamlining communication and managing referral data, this role supports the organization’s growth goals and helps maintain high levels of partner satisfaction
This is an onsite position with potential for traveling to attend business development marketing events to connect with referral sources
Ensure new patients are scheduled for their initial appointments within 10 days of referral
Work with Central Scheduling supervisors to expedite scheduling when necessary
Work closely with the intake and clinical teams to identify and prioritize urgent referrals to ensure timely scheduling and treatment
Act as a liaison between referral sources and internal teams to facilitate expedited processing of time-sensitive cases, ensuring that critical patient needs are met without delays
Actively gather feedback from referral sources regarding patient outcomes, treatment effectiveness, and overall satisfaction
Use this information to identify areas for improvement in the referral and care process
Collaborate with internal teams to address any concerns or issues raised by referral sources, ensuring continuous improvement in service quality and strengthening referral relationships
Notify referral sources once appointments are confirmed, providing details and reassurance of scheduling accuracy
Inform referral sources promptly of any rescheduled appointments to maintain transparency and trust
Alert appropriate stakeholders of any delays or escalating issues in the intake and scheduling process to ensure timely patient appointments
Provide regular, proactive updates to referral sources regarding the status of their referrals and address any issues as they arise
After patient visits, notify referral sources with a follow-up report, including the date of the visit and any relevant outcomes
Ensure timely communication to keep referring partners informed of patient progress and care plans
Track and monitor referral patterns and trends
Alert internal stakeholders (e.g., office managers, RVPs) to any significant fluctuations in referral volume that may require follow-up or adjustments
Proactively identify and escalate any trends that may indicate issues with certain referral sources or service performance
Periodically check in with key referral sources (e.g., law offices) to ensure satisfaction with the service provided
Offer assistance and resolve any concerns raised by referral partners, strengthening the relationship and ensuring their needs are met
Actively participate in business development events and meetings to help build and maintain referral relationships
Collaborate with the business development team during planning sessions to ensure alignment and identify new opportunities for referral growth
Provide regular weekly and monthly recap reports to office managers and RVPs, summarizing referral activities, trends, and any flagged issues
Submit detailed outcome reports to RVPs, highlighting referral performance, issues addressed, and any corrective actions taken
Track key performance metrics related to referral conversion, patient flow, and response times to ensure continuous process improvement
Job description
The Clinic Relationship Coordinator is responsible for ensuring clear, consistent, and timely communication between our clinics and external referral sources, including physicians, attorneys, and insurance companies. This role acts as the main point of contact for referral sources, facilitating the intake process and improving the overall experience of referring partners. By streamlining communication and managing referral data, this role supports the organization’s growth goals and helps maintain high levels of partner satisfaction.

This is an onsite position with potential for traveling to attend business development marketing events to connect with referral sources.

What you will do:
• Ensure new patients are scheduled for their initial appointments within 10 days of referral. Work with Central Scheduling supervisors to expedite scheduling when necessary.
• Work closely with the intake and clinical teams to identify and prioritize urgent referrals to ensure timely scheduling and treatment. Act as a liaison between referral sources and internal teams to facilitate expedited processing of time-sensitive cases, ensuring that critical patient needs are met without delays.
• Actively gather feedback from referral sources regarding patient outcomes, treatment effectiveness, and overall satisfaction. Use this information to identify areas for improvement in the referral and care process. Collaborate with internal teams to address any concerns or issues raised by referral sources, ensuring continuous improvement in service quality and strengthening referral relationships.
• Notify referral sources once appointments are confirmed, providing details and reassurance of scheduling accuracy.
• Inform referral sources promptly of any rescheduled appointments to maintain transparency and trust.
• Alert appropriate stakeholders of any delays or escalating issues in the intake and scheduling process to ensure timely patient appointments.
• Provide regular, proactive updates to referral sources regarding the status of their referrals and address any issues as they arise.
• After patient visits, notify referral sources with a follow-up report, including the date of the visit and any relevant outcomes.
• Ensure timely communication to keep referring partners informed of patient progress and care plans.
• Track and monitor referral patterns and trends. Alert internal stakeholders (e.g., office managers, RVPs) to any significant fluctuations in referral volume that may require follow-up or adjustments.
• Proactively identify and escalate any trends that may indicate issues with certain referral sources or service performance.
• Periodically check in with key referral sources (e.g., law offices) to ensure satisfaction with the service provided.
• Offer assistance and resolve any concerns raised by referral partners, strengthening the relationship and ensuring their needs are met.
• Actively participate in business development events and meetings to help build and maintain referral relationships.
• Collaborate with the business development team during planning sessions to ensure alignment and identify new opportunities for referral growth.
• Provide regular weekly and monthly recap reports to office managers and RVPs, summarizing referral activities, trends, and any flagged issues.
• Submit detailed outcome reports to RVPs, highlighting referral performance, issues addressed, and any corrective actions taken.
• Track key performance metrics related to referral conversion, patient flow, and response times to ensure continuous process improvement.

Qualifications:
• Minimum of 2 years in a healthcare-related environment, with experience in patient scheduling, referral coordination, or provider relations.
• Experience in managing relationships with external referral sources (such as physicians, attorneys, or insurance companies) is strongly preferred.
• Excellent verbal and written communication skills to interact effectively with internal and external stakeholders.
• Strong organizational and multitasking abilities to manage a high volume of referrals and communication.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to prioritize tasks and work under deadlines while ensuring high-quality service.
• Knowledge of healthcare operations, particularly in managing referral and scheduling processes, is a plus.
• Strong problem-solving abilities with a focus on customer service and relationship management.
• Ability to work independently and as part of a cross-functional team.
• Detail-oriented with a commitment to ensuring accuracy in reporting and scheduling.
• Customer-focused with the ability to build strong relationships with referral sources and maintain ongoing satisfaction.

Compensation Range:

$25.00 to $32.00 Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

Why You'll Love Working Here:
• Amazing work/life balance
• Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
• 401(K) Plan with Employer Matching
• License & Tuition Reimbursements
• Paid Time Off
• Holiday Pay & Floating Holiday
• Employee Perks and Discount Programs
• Supportive environment to help you grow and succeed

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC.

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.

United States
California
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