Job Description
Full job description
The Careers are Better at Hungry Jack's!
The Cloud & Infrastructure Manager will be a senior technology leadership role responsible for all Hungry Jacks Infrastructure, Cloud & Networking services. Hungry Jack’s has a footprint of over 480 stores, 5 support offices and over 25,000 employees nationally who are critically reliant on the availability and performance of IT Infrastructure & Cloud services. This role will have primary responsibility for the cloud and broader Technology Infrastructure strategy, design, implementation, support and ongoing maintenance of these systems. This includes the management of hybrid cloud resources, Azure, networks, SD-WAN, servers, end user compute, data retention, backup storage, ensuring availability, performance, and security of the company's IT systems. The role will work closely with internal stakeholders and vendors to implement technologies and improve existing systems whilst maintaining operational excellence.
Responsibilities:
Infrastructure and Cloud Technology Strategy Owner
Design and implement IT infrastructure and Azure services to meet the needs of Hungry Jack’s.
Ensure the availability, performance, and security of IT infrastructure, end user compute and cloud systems.
Manage the lifecycle of servers, storage, networks, voice, and associated systems (restaurant, support offices and cloud platforms)
Management of some Infrastructure components of smaller related companies to Hungry Jacks
Vendor management of a number of SaaS and managed services is key activity
Support the service delivery function in providing break/fix and reliable infrastructure across Hungry Jacks
Manage 3rd Party service provider performance to agreed standards
Manage the commercials and cost performance of Azure and Infrastructure services
Ensuring the optimisation of key license contracts including Microsoft.
Support the Service Management function in ensuring customer satisfaction levels are met, & continuous improvement of Cloud & Infrastructure services
Implement strong security measures, including identity access management, patching, vulnerability management, and disaster recovery planning.
Develop and maintain relationships with vendors, partners, and key external stakeholders
Develop, maintain and mature relationships with ITLT
Develop, maintain and mature relationships with Leadership Team
Support technology strategy definition and communication to stakeholders
Strong partner and stakeholder management
Communicate the Cloud and Infrastructure Strategy to executive team, and other business stakeholders.
Work with internal stakeholders and vendors to identify and implement new technologies to improve IT systems.
Vendor management ensuring new orders, implementations and existing systems are managed in accordance with Hungry Jack’s expectations.
Identify technical skills requirements to right size Infrastructure, Cloud and Service Delivery functions
Manage Infrastructure team
Provide strategic thought Leadership
Foster Innovation
Encourage a continuous leading and talent development culture
Manage IT spend for infrastructure and cloud services and ensure cost-effective solutions are implemented, maintained, and optimized.
Develop and maintain IT policies and procedures as they relate to IT Infrastructure, Cloud services, and Support Services.
Regular reporting on service health of IT Infrastructure, Cloud services, and Service Delivery function
Strong partner and stakeholder management
People leadership, team mentoring, lead a team of IT professionals ensuring IT systems are maintained at optimal levels
Maintain a deep understanding of Hungry Jack’s store operations
Evaluate and recommend IT solutions to support business goals and objectives.
Assist with annual financial planning (opex & capex)
Build and Manage technology team resources, including team leadership, performance management, training requirements
Experience and Qualifications:
Essential:
Bachelor's degree in Computer Science or a related field
At least 4 years of experience in a similar role
Strong enterprise infrastructure and hybrid cloud expertise, with 7+ years hands‑on experience across servers, M365, networking (SDWAN), backups, firewalls, plus 10+ years maintaining on‑prem Azure Hybrid environments
Demonstrated experience managing relationships with service providers.
Desirable:
Experience in the retail or fast-food industry is preferred but not required
Competencies :
Strong communication skills with the ability to communicate technical information to non-technical stakeholders
Excellent problem-solving skills
Ability to work in a fast-paced, dynamic environment
Cloud Skills, Infrastructure background & technical experience
Leadership
The Careers are Better at Hungry Jack's!
The Cloud & Infrastructure Manager will be a senior technology leadership role responsible for all Hungry Jacks Infrastructure, Cloud & Networking services. Hungry Jack’s has a footprint of over 480 stores, 5 support offices and over 25,000 employees nationally who are critically reliant on the availability and performance of IT Infrastructure & Cloud services. This role will have primary responsibility for the cloud and broader Technology Infrastructure strategy, design, implementation, support and ongoing maintenance of these systems. This includes the management of hybrid cloud resources, Azure, networks, SD-WAN, servers, end user compute, data retention, backup storage, ensuring availability, performance, and security of the company's IT systems. The role will work closely with internal stakeholders and vendors to implement technologies and improve existing systems whilst maintaining operational excellence.
Responsibilities:
Infrastructure and Cloud Technology Strategy Owner
Design and implement IT infrastructure and Azure services to meet the needs of Hungry Jack’s.
Ensure the availability, performance, and security of IT infrastructure, end user compute and cloud systems.
Manage the lifecycle of servers, storage, networks, voice, and associated systems (restaurant, support offices and cloud platforms)
Management of some Infrastructure components of smaller related companies to Hungry Jacks
Vendor management of a number of SaaS and managed services is key activity
Support the service delivery function in providing break/fix and reliable infrastructure across Hungry Jacks
Manage 3rd Party service provider performance to agreed standards
Manage the commercials and cost performance of Azure and Infrastructure services
Ensuring the optimisation of key license contracts including Microsoft.
Support the Service Management function in ensuring customer satisfaction levels are met, & continuous improvement of Cloud & Infrastructure services
Implement strong security measures, including identity access management, patching, vulnerability management, and disaster recovery planning.
Develop and maintain relationships with vendors, partners, and key external stakeholders
Develop, maintain and mature relationships with ITLT
Develop, maintain and mature relationships with Leadership Team
Support technology strategy definition and communication to stakeholders
Strong partner and stakeholder management
Communicate the Cloud and Infrastructure Strategy to executive team, and other business stakeholders.
Work with internal stakeholders and vendors to identify and implement new technologies to improve IT systems.
Vendor management ensuring new orders, implementations and existing systems are managed in accordance with Hungry Jack’s expectations.
Identify technical skills requirements to right size Infrastructure, Cloud and Service Delivery functions
Manage Infrastructure team
Provide strategic thought Leadership
Foster Innovation
Encourage a continuous leading and talent development culture
Manage IT spend for infrastructure and cloud services and ensure cost-effective solutions are implemented, maintained, and optimized.
Develop and maintain IT policies and procedures as they relate to IT Infrastructure, Cloud services, and Support Services.
Regular reporting on service health of IT Infrastructure, Cloud services, and Service Delivery function
Strong partner and stakeholder management
People leadership, team mentoring, lead a team of IT professionals ensuring IT systems are maintained at optimal levels
Maintain a deep understanding of Hungry Jack’s store operations
Evaluate and recommend IT solutions to support business goals and objectives.
Assist with annual financial planning (opex & capex)
Build and Manage technology team resources, including team leadership, performance management, training requirements
Experience and Qualifications:
Essential:
Bachelor's degree in Computer Science or a related field
At least 4 years of experience in a similar role
Strong enterprise infrastructure and hybrid cloud expertise, with 7+ years hands‑on experience across servers, M365, networking (SDWAN), backups, firewalls, plus 10+ years maintaining on‑prem Azure Hybrid environments
Demonstrated experience managing relationships with service providers.
Desirable:
Experience in the retail or fast-food industry is preferred but not required
Competencies :
Strong communication skills with the ability to communicate technical information to non-technical stakeholders
Excellent problem-solving skills
Ability to work in a fast-paced, dynamic environment
Cloud Skills, Infrastructure background & technical experience
Leadership
💡 Quick Summary
Seeking a career-building opportunity? The Cloud & Infrastructure Manager position is now open for candidates interested in the Retail & Wholesale sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.