Job Description
Location
Noida Sector 16, Noida, Uttar Pradesh
Benefits
Pulled from the full job description
Full job description
Position:- CMS Operations Executive
Location:- Sector-2, Noida
Type:- Full-Time
Timing:- 10:30 Am-06:30 Pm
On site
About Reliable Charge:-
Reliable Charge is a fast-growing EV charging start-up dedicated to building a seamless, tech-driven EV charging experience across India. Our platform ensures hassle-free charging for EV drivers while delivering robust backend operations and system reliability. As we expand, we’re looking for a tech-savvy and process-driven CMS Operations Executive to strengthen our charger network’s performance.
Role Overview:-
As a CMS Operations Executive, you will play a crucial role in maintaining charger uptime, managing OCPP integrations, handling diagnostics, and ensuring effective coordination with vendors and internal teams. You will monitor and operate our Charger Management System (CMS), resolve technical issues remotely or on-site, and support smooth charger-network operations across locations.
Key Responsibilities:-
1. CMS Monitoring & Management
Monitor real-time charger status, alarms, faults, and diagnostics via CMS
Maintain +8%+ uptime across all CMS-connected chargers
Perform remote troubleshooting, data analysis, firmware updates, and charger resets
Respond to critical CMS alerts within 15 minutes and resolve +0% of issues within 4 hours
Coordinate with CMS vendors and internal tech teams for escalations and enhancements
2. OCPP Configuration & Integration
Ensure 100% charger integration with CMS using OCPP 1.6J or OCPP 2.0.1
Troubleshoot communication issues like offline status, transaction failures, or socket mismatches
Analyze OCPP logs for charger and backend diagnostics
Identify and resolve hardware/software issues; coordinate with OEMs for critical replacements
3. Charger Onboarding & Smart Charging Setup
Complete new charger integration into CMS within 24 hours of commissioning
Implement smart charging features (load balancing, peak shaving) at eligible sites
Maintain data consistency between CMS and platform
4. Diagnostics, Field Service & Customer Support
Achieve 85%+ first-time fix rate for CMS-related tickets
Act as a field rep to address customer-reported issues and escalations
Provide on-site support and technical training to end-users or site teams
Submit RCA reports for recurring issues within 48 hours
Ensure SLAs are met for uptime and response times
5. Documentation & Reporting
Maintain service logs, installation reports, maintenance checklists, and incident records
Submit weekly CMS performance and alert summary reports
Generate technical documentation, RCA reports, and system updates
Maintain updated asset registers and technical SOPs quarterly
6. Stakeholder & Vendor Coordination
Join weekly sync calls with internal tech and platform teams
Escalate unresolved issues to vendors or OEMs within 4 hours
Conduct quarterly training sessions for internal tech/support teams
Requirements:-
1–3 years of experience in CMS operations, EV charger integration, or IoT device management
Hands-on knowledge of OCPP 1.6J / 2.0.1, EVSE hardware, and diagnostics
Ability to analyze OCPP logs and troubleshoot charger-CMS sync issues
Proficiency in remote CMS operations, field visits, and coordination with vendors
Engineering degree or diploma in Electrical, Electronics, or related fields preferred
Strong documentation, reporting, and communication skills
What We Offer:
A chance to work on cutting-edge EV infrastructure and smart charging systems
A growth-oriented, collaborative environment in a fast-scaling tech start-up
Competitive salary with performance-linked incentives
Real impact on India’s sustainable mobility transition
Note:-
Applicants must be based in Noida or willing to relocate. Remote applications will not be considered
Job Type: Full-time
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
Health insurance
Schedule:
Fixed shift
Work Location: In person
Noida Sector 16, Noida, Uttar Pradesh
Benefits
Pulled from the full job description
Full job description
Position:- CMS Operations Executive
Location:- Sector-2, Noida
Type:- Full-Time
Timing:- 10:30 Am-06:30 Pm
On site
About Reliable Charge:-
Reliable Charge is a fast-growing EV charging start-up dedicated to building a seamless, tech-driven EV charging experience across India. Our platform ensures hassle-free charging for EV drivers while delivering robust backend operations and system reliability. As we expand, we’re looking for a tech-savvy and process-driven CMS Operations Executive to strengthen our charger network’s performance.
Role Overview:-
As a CMS Operations Executive, you will play a crucial role in maintaining charger uptime, managing OCPP integrations, handling diagnostics, and ensuring effective coordination with vendors and internal teams. You will monitor and operate our Charger Management System (CMS), resolve technical issues remotely or on-site, and support smooth charger-network operations across locations.
Key Responsibilities:-
1. CMS Monitoring & Management
Monitor real-time charger status, alarms, faults, and diagnostics via CMS
Maintain +8%+ uptime across all CMS-connected chargers
Perform remote troubleshooting, data analysis, firmware updates, and charger resets
Respond to critical CMS alerts within 15 minutes and resolve +0% of issues within 4 hours
Coordinate with CMS vendors and internal tech teams for escalations and enhancements
2. OCPP Configuration & Integration
Ensure 100% charger integration with CMS using OCPP 1.6J or OCPP 2.0.1
Troubleshoot communication issues like offline status, transaction failures, or socket mismatches
Analyze OCPP logs for charger and backend diagnostics
Identify and resolve hardware/software issues; coordinate with OEMs for critical replacements
3. Charger Onboarding & Smart Charging Setup
Complete new charger integration into CMS within 24 hours of commissioning
Implement smart charging features (load balancing, peak shaving) at eligible sites
Maintain data consistency between CMS and platform
4. Diagnostics, Field Service & Customer Support
Achieve 85%+ first-time fix rate for CMS-related tickets
Act as a field rep to address customer-reported issues and escalations
Provide on-site support and technical training to end-users or site teams
Submit RCA reports for recurring issues within 48 hours
Ensure SLAs are met for uptime and response times
5. Documentation & Reporting
Maintain service logs, installation reports, maintenance checklists, and incident records
Submit weekly CMS performance and alert summary reports
Generate technical documentation, RCA reports, and system updates
Maintain updated asset registers and technical SOPs quarterly
6. Stakeholder & Vendor Coordination
Join weekly sync calls with internal tech and platform teams
Escalate unresolved issues to vendors or OEMs within 4 hours
Conduct quarterly training sessions for internal tech/support teams
Requirements:-
1–3 years of experience in CMS operations, EV charger integration, or IoT device management
Hands-on knowledge of OCPP 1.6J / 2.0.1, EVSE hardware, and diagnostics
Ability to analyze OCPP logs and troubleshoot charger-CMS sync issues
Proficiency in remote CMS operations, field visits, and coordination with vendors
Engineering degree or diploma in Electrical, Electronics, or related fields preferred
Strong documentation, reporting, and communication skills
What We Offer:
A chance to work on cutting-edge EV infrastructure and smart charging systems
A growth-oriented, collaborative environment in a fast-scaling tech start-up
Competitive salary with performance-linked incentives
Real impact on India’s sustainable mobility transition
Note:-
Applicants must be based in Noida or willing to relocate. Remote applications will not be considered
Job Type: Full-time
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
Health insurance
Schedule:
Fixed shift
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The CMS Operations Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
