Job Description
Position Title: SmartLife Coach and Accessible Technology Programs
Location: Edmonton
Reports To: Senior Manager, Programs & Operations
I. Scope and Summary of Primary Responsibilities
The SmartLife Coach and Accessible Technology Programs will lead and empower integrated teams of staff and volunteers to develop and deliver virtual and in-person Accessible Technology Programs and Services that change the lives of Canadians who are blind or partially sighted - improving independence at home, work and play.
As a SmartLife Coach, this role will also assist clients in choosing the right products that meet their accessibility needs, either in-person through drop ins, appointments and organized workshops, or virtually. This role will be responsible for the development and execution of accessible technology programs; implementing best practices for current and new programs; identifying new program needs; managing associated funding and adhering to organization-wide service standards while maximizing positive experiences and outcomes for participants.
II. Essential Functions
The position entails, but is not limited to the following general responsibilities:
Accessible Technology Program Development
You will facilitate virtual and in-person, interactive workshops to instruct participants who are blind or have low vision in the use of their iOS. iPhone, and other devices utilizing both built-in and add-on accessibility features
You will identify accessible technology program needs and develop and execute programs to educate and train participants; implementing best practices for current and new programs
You will supervise, motivate and train a team of volunteers to deliver one-on-one technology training within Southern Alberta
You will implement and monitor outcome evaluation processes for all Accessible Technology Programs
You will constantly seek opportunities to improve service delivery metrics, achieve key performance indicators, leveraging available impact and evaluation data to enhance participant outcomes
You will keep abreast of best practices and new developments in Technology Programming for people who are blind or partially sighted, and proactively bring forward ideas on how to improve all aspects of the work we do
You will promote awareness of provincial and national accessibility technology discussion groups and resources, funding sources, as well as other specialized products for people with sight loss
SmartLife Coach
Assist customers in navigating the SmartLife Centre and e-commerce site. Recommend technology and devices that meet customer needs; providing demos and training on technology and equipment. Be able to facilitate purchase transactions through the Point of Sale system or online system when required
Develop and integrate creative programmatic strategies to engage SmartLife customers with existing and new SmartLife accessible technologies
Recruit, engage and lead an integrated workforce of Students, CNIB Talent Pool members, and Volunteers who will assist you in delivering the CNIB SmartLife Centre experience
Through SmartLife Centres, in-person and virtual programming, building and maintaining customer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs
You will represent SmartLife at all technology fairs and demonstration opportunities and when appropriate, facilitate access to leading vendors of assistive technology
General
Monitor regional Salesforce content, ensuring accurate and timely data entry and a prompt client referral and engagement process
Maintain up-to-date participant files; complete all service tracking in a timely manner; participate in internal meetings; and prepare and provide reports regarding programs and activities.
Provide resources and work in collaboration and consultation with other CNIB Foundation and Vision Loss Rehabilitation Canada subject matter experts and departments
III. Qualifications
Knowledge and Skill Requirements
Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver clear communications to a diverse audience – portrays the appropriate professional image
Experience in program development, outcome evaluation and project management
Strong proficiency in Accessible Technologies, iOS platforms, MS Office Suites and internet-based software
Excellent analytical, problem definition and problem-solving skills.
Proven time management, planning, coordination, and organizational skills
Effective and efficient in initiating and supporting multiple simultaneous projects and initiatives
Professional attitude, results oriented, strategic and flexible
Knowledge of Accessibility Standards and best practices.
Experience and Education
Post-secondary degree or diploma in a related field
2-3 years of experience in program development, customer service, and program delivery within a charity/not-for-profit organization
Demonstrated knowledge and proficiency with accessible hardware and software technologies and associated accessible technology consumer products
Personal or professional experience relating to blindness and vision loss
Work Environment
Willingness to work flexible hours
Willingness to work from different locations
Some travel within Alberta will be required
CNIB is committed to accommodating applicants with disabilities and will work wit applicants requesting accommodations at any stage of the hiring process.
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Location: Edmonton
Reports To: Senior Manager, Programs & Operations
I. Scope and Summary of Primary Responsibilities
The SmartLife Coach and Accessible Technology Programs will lead and empower integrated teams of staff and volunteers to develop and deliver virtual and in-person Accessible Technology Programs and Services that change the lives of Canadians who are blind or partially sighted - improving independence at home, work and play.
As a SmartLife Coach, this role will also assist clients in choosing the right products that meet their accessibility needs, either in-person through drop ins, appointments and organized workshops, or virtually. This role will be responsible for the development and execution of accessible technology programs; implementing best practices for current and new programs; identifying new program needs; managing associated funding and adhering to organization-wide service standards while maximizing positive experiences and outcomes for participants.
II. Essential Functions
The position entails, but is not limited to the following general responsibilities:
Accessible Technology Program Development
You will facilitate virtual and in-person, interactive workshops to instruct participants who are blind or have low vision in the use of their iOS. iPhone, and other devices utilizing both built-in and add-on accessibility features
You will identify accessible technology program needs and develop and execute programs to educate and train participants; implementing best practices for current and new programs
You will supervise, motivate and train a team of volunteers to deliver one-on-one technology training within Southern Alberta
You will implement and monitor outcome evaluation processes for all Accessible Technology Programs
You will constantly seek opportunities to improve service delivery metrics, achieve key performance indicators, leveraging available impact and evaluation data to enhance participant outcomes
You will keep abreast of best practices and new developments in Technology Programming for people who are blind or partially sighted, and proactively bring forward ideas on how to improve all aspects of the work we do
You will promote awareness of provincial and national accessibility technology discussion groups and resources, funding sources, as well as other specialized products for people with sight loss
SmartLife Coach
Assist customers in navigating the SmartLife Centre and e-commerce site. Recommend technology and devices that meet customer needs; providing demos and training on technology and equipment. Be able to facilitate purchase transactions through the Point of Sale system or online system when required
Develop and integrate creative programmatic strategies to engage SmartLife customers with existing and new SmartLife accessible technologies
Recruit, engage and lead an integrated workforce of Students, CNIB Talent Pool members, and Volunteers who will assist you in delivering the CNIB SmartLife Centre experience
Through SmartLife Centres, in-person and virtual programming, building and maintaining customer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs
You will represent SmartLife at all technology fairs and demonstration opportunities and when appropriate, facilitate access to leading vendors of assistive technology
General
Monitor regional Salesforce content, ensuring accurate and timely data entry and a prompt client referral and engagement process
Maintain up-to-date participant files; complete all service tracking in a timely manner; participate in internal meetings; and prepare and provide reports regarding programs and activities.
Provide resources and work in collaboration and consultation with other CNIB Foundation and Vision Loss Rehabilitation Canada subject matter experts and departments
III. Qualifications
Knowledge and Skill Requirements
Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver clear communications to a diverse audience – portrays the appropriate professional image
Experience in program development, outcome evaluation and project management
Strong proficiency in Accessible Technologies, iOS platforms, MS Office Suites and internet-based software
Excellent analytical, problem definition and problem-solving skills.
Proven time management, planning, coordination, and organizational skills
Effective and efficient in initiating and supporting multiple simultaneous projects and initiatives
Professional attitude, results oriented, strategic and flexible
Knowledge of Accessibility Standards and best practices.
Experience and Education
Post-secondary degree or diploma in a related field
2-3 years of experience in program development, customer service, and program delivery within a charity/not-for-profit organization
Demonstrated knowledge and proficiency with accessible hardware and software technologies and associated accessible technology consumer products
Personal or professional experience relating to blindness and vision loss
Work Environment
Willingness to work flexible hours
Willingness to work from different locations
Some travel within Alberta will be required
CNIB is committed to accommodating applicants with disabilities and will work wit applicants requesting accommodations at any stage of the hiring process.
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💡 Quick Summary
Seeking a career-building opportunity? The Coach, SmartLife & Accessible Tech Programs position is now open for candidates interested in the Health Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.