Collections Officer

Full job description
As a Collections Officer you are the first point of contact for customers with overdrawn or overdue accounts. You negotiate solutions and arrangements to assist our customers to bring their accounts up to date.
Progressing the accounts through the collection’s lifecycle is an important task of this role additionally making recommendations for recovery action if indicated, you take appropriate steps to ensure all processes and actions are compliant with the relevant legislation and guidelines.

This is a 6-month max term contract, offering you the flexibility to work 2 days a week from home.

You’ll make an impact by:

Reviewing and actioning your assigned accounts to ensure all processes and actions are compliant with the relevant legislation and guidelines.
Identifying hardship triggers and referring customers for a discussion with the Financial Assistance Team where indicated.
Regularly contacting and negotiating solutions with customers with diplomacy and compassion.
Actioning responses to Comprehensive Credit Reporting files from Credit Reporting Bodies.
Do things differently with us

To succeed in this role, you will have:

Up to 3 years’ experience in collections for a bank or other consumer lender.
Sound knowledge of retail financial services, including knowledge of relevant principles and legislation (Privacy Act, NCCP, Bankruptcy Act, Debt Collection Guidelines).
Previous experience managing accounts with arrears 90+ days is advantageous.
Proven ability to adapt to and manage work within multiple computer platforms.
Ability to listen and communicate with a variety of stakeholders.
An ability to confidently manage customer dissatisfaction and provide actionable solutions in challenging circumstances.
Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

Questions? Please contact our Talent Acquisition team at careers@gsb.com.au


Applications will close on, or before Friday 15th August 2025

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

 

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