Job Description
Are you a resilient problem solver who thrives on helping people through difficult situations? Join our award-winning team at Oppono Lending Company as a Collections Specialist!
We’re seeking a motivated and goal-oriented professional to support our clients who have overdue payments. You’ll be responsible for reaching out, assessing their financial situations, and negotiating tailored solutions that help them regain their footing—all while delivering exceptional service.
Who We Are
Oppono Lending Company is one of Canada’s largest alternative residential mortgage lenders, offering flexible financing solutions, including first and second mortgages, bridge loans, and home equity lines of credit. Certified as a Great Place to Work® and recognized as one of Canada’s Best Workplaces in 2026, as well as a Best Managed Company in Canada, we offer a supportive and rewarding environment that values people, purpose, and performance.
What You’ll Do
Make outbound calls to clients with overdue mortgage payments
Negotiate repayment solutions and hardship accommodations based on client needs
Complete risk assessments to identify the best payment strategies
Review files, provide information, and follow up with clients until resolution
Maintain accurate and detailed records of all customer interactions and agreed-upon resolutions
Collaborate with internal departments to efficiently implement solutions
Escalate complex cases to management when required
Contribute to department targets and minimize uncollectible accounts
Ensure payment reconciliation and account accuracy
Stay updated on industry practices and maintain confidentiality at all times
What You Bring
Post-secondary education or 2+ years in a collections or financial services role
2+ years of experience in customer service or call centre (inbound/outbound)
Strong negotiation, analytical, and problem-solving skills
Excellent communication and active listening abilities
Calm under pressure with a client-focused mindset
Detail-oriented with strong time management and multitasking skills
CRM knowledge (Salesforce preferred); strong Excel/Outlook skills
Mortgage Agent license (can be completed upon commencement of employment)
Fluency in additional languages is a strong asset
Oppono makes offers of employment subject to background checks, which may include criminal and credit checks where appropriate.
Why Work With Us?
Competitive salary ($45,000–$50,000) + monthly performance bonuses
Full benefits package: medical, dental, and life insurance
Travel and phone allowance
A supportive team culture where hard work is recognized
Employee Assistance Program
On-site gym
We are an equal opportunity employer and are committed to providing an inclusive and accessible workplace. If you need accommodation, please let us know.
We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Additional pay:
Bonus pay
Benefits:
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Schedule:
Monday to Friday
Work Location: In person
We’re seeking a motivated and goal-oriented professional to support our clients who have overdue payments. You’ll be responsible for reaching out, assessing their financial situations, and negotiating tailored solutions that help them regain their footing—all while delivering exceptional service.
Who We Are
Oppono Lending Company is one of Canada’s largest alternative residential mortgage lenders, offering flexible financing solutions, including first and second mortgages, bridge loans, and home equity lines of credit. Certified as a Great Place to Work® and recognized as one of Canada’s Best Workplaces in 2026, as well as a Best Managed Company in Canada, we offer a supportive and rewarding environment that values people, purpose, and performance.
What You’ll Do
Make outbound calls to clients with overdue mortgage payments
Negotiate repayment solutions and hardship accommodations based on client needs
Complete risk assessments to identify the best payment strategies
Review files, provide information, and follow up with clients until resolution
Maintain accurate and detailed records of all customer interactions and agreed-upon resolutions
Collaborate with internal departments to efficiently implement solutions
Escalate complex cases to management when required
Contribute to department targets and minimize uncollectible accounts
Ensure payment reconciliation and account accuracy
Stay updated on industry practices and maintain confidentiality at all times
What You Bring
Post-secondary education or 2+ years in a collections or financial services role
2+ years of experience in customer service or call centre (inbound/outbound)
Strong negotiation, analytical, and problem-solving skills
Excellent communication and active listening abilities
Calm under pressure with a client-focused mindset
Detail-oriented with strong time management and multitasking skills
CRM knowledge (Salesforce preferred); strong Excel/Outlook skills
Mortgage Agent license (can be completed upon commencement of employment)
Fluency in additional languages is a strong asset
Oppono makes offers of employment subject to background checks, which may include criminal and credit checks where appropriate.
Why Work With Us?
Competitive salary ($45,000–$50,000) + monthly performance bonuses
Full benefits package: medical, dental, and life insurance
Travel and phone allowance
A supportive team culture where hard work is recognized
Employee Assistance Program
On-site gym
We are an equal opportunity employer and are committed to providing an inclusive and accessible workplace. If you need accommodation, please let us know.
We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Additional pay:
Bonus pay
Benefits:
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Schedule:
Monday to Friday
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Collections Officer position is now open for candidates interested in the Helper Jobs sector. This role in Markham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
