Community Manager

Workplace One, a boutique coworking space for startups, small businesses, and remote teams of large organizations, is looking for a Community Manager. Are you energized by those with an entrepreneurial spirit? Do you get excited by the idea of helping some of Canada’s most interesting and disruptive movers and shakers succeed? If so, read on!

We’re looking for an energetic candidate who has always been considered a real ‘people person’ by their friends and family (or even better, by past employers). A successful candidate for this role will be bright, organized, outgoing, and reliable. You have a great attention to detail and are meticulous about ensuring the space looks tidy and professional at all times. You will be managing a unique and stylish complex of offices for ambitious start-ups, design and PR agencies, national tech companies, small businesses, freelancers, and everything in between.

You will have a great time providing outstanding customer care (top-notch hospitality is of utmost importance), maintaining an extraordinary sense of community, running day to day operations of the space, planning engaging member events, and marketing the space to new members.

Remember, you will be the first smiling face to greet our current and potential members, and all guests as they come through the door – you’re ultimately the first face of our brand, so this role is an important one. You will be the primary Workplace One contact who will hook them up when needed, or even just provide a little social time to break up their day!

Main Duties and Responsibilities

Hospitality Responsibilities

· Ensures workspace is presented in a clean, organized and professional manner at all times which includes

o Cleaning out and managing the re-stocking of dishwashers

o Maintenance of counters and table-top surfaces in common spaces

o Re-organizing tables, chairs, pillows and workstations when they are left unadjusted by members and guests

· Manages booking schedule for on-demand offices and meeting rooms.

· Greets and welcomes members, guests and tours into the workspace to ensure the space feels inviting, warm and engaging.

· Coordinates and processes catering orders with clients and catering provider to ensure orders are properly facilitated leading up to and on the day of service.

· Supports members with various needs/concerns within the utility of the space which includes but is not limited to the following:

o Assisting members when they need help using office services and amenities, such as coffee, tea, and sparkling water services, conference phones and interactive displays, photocopier, Yardi booking software, ext…

o Providing information and connecting them with the appropriate individual for arranging extra services such as catering, additional workspace amenities to their current membership (VOIP Phone services, parking, ext)

o Works with Operations and Community Support to help troubleshoot WiFi issues and other unforeseen occurrences within the workplace (power outage, ext)

Administrative Tasks

· Adds all non-re-occurring charges to member invoices including but not limited to printing, catering, key/access card replacement, after hours bookings charges, ext.

· Reviews and approves monthly invoices on the 1+th and 20th of every month.

· Onboards all companies and members who work within their location by adding all details in Yardi and shared drive, instal printing drivers, preparing proper keys/access cards, coordinating details with building management, and sending welcome package and deliverables via email.

· Maintains centre specific information in company communication documents.

· Receives all mail and packages at their location and ensures items are delivered daily with member notifications.

· Arranges courier services to and from the centre for members as requested and ensures courier charges are correctly added to member accounts.

· Completes authorization forms for members when they add amenities to their accounts.

· Ensures all member account information is up to date in operating system/software.

Operational Tasks

· Ensures move in and move out procedures are completed and that offices are returned and maintained at company standard when vacant

· Coordinates and follows up with cleaning staff for in regards to regular and one-off cleaning requests

· Coordinates and acts as a liaison between building management and members during move ins and move outs

Requirements:

Attributes and Competencies

· Hospitality and Customer Service – strong client focus and ability to build positive relations with members and guests

· Communication – ability to communicate in a professional, concise and customer focused way in both in person and written (email) formats

· Problem solving ability

· Exceptional interpersonal skills

· De-escalation and Conflict Management – is able to identify potential issues and proactively implement solutions to avoid conflict or quickly remedy with a customer service approach

· Strong attention to detail – is able ensure small details of the workspace and daily tasks are completed to highest standard.

Experience

· Customer service experience in hospitality, food and beverage and/or retail

· Previous real estate or property management experience an asset

Job Types: Full-time, Permanent

Pay: $43,000.00-$50,000.00 per year

Additional pay:

Overtime pay
Benefits:

Dental care
Extended health care
Paid time off
Vision care
Schedule:

8 hour shift
Experience:

Customer service: 1 year (preferred)
Work Location: In person