Job Description
Location
Greater Toronto Area, ON
Full job description
Job Description:
COMMUNITY OPERATIONS MANAGER
Amica Aurora Promenade
Full Time
Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.
At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.
We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse ****** and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.
Become part of a team where you can make a real impact in the lives of others each and every day.
Opening in the Fall of 2026, Amica Aurora Promenade is designed for comfort and accessibility. Amica Aurora Promenade offers purpose-built spaces and convenient amenities for all residents to enjoy.
A day in the life of the Community Operations Manager:
Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.
Other Job Duties:
Administers payroll, accounts receivable, accounts payable
Administers hiring and recruitment process including new hire paperwork
Administers HR functions, including personnel files, training compliance and department minutes
Completes general administrative work requirements as assigned
Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.
Performs regular audits of concierge/housekeeping team
Participates in budget process as directed
Supporting Marketing & sales where required
Participates in corporate initiatives as requested
Participates in weekend manager on duty rotation
Other duties as required
How do I qualify?
You must have:
Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment
Post secondary education in hospitality, business management, or related filed
Experience with accounting/payroll systems
Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff
Ability to communicate fluently in English
Proven ability to manage and lead others
Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel
What we are looking for:
Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards
Customer service driven with a passion for working with seniors
Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process
Willingness to participate in corporate initiatives and weekend manager on duty rotation
Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act
Capable of basic troubleshooting of computer systems, including networking and office equipment
Competent team-builder with coaching and conflict resolution skills
Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
#Leaders-Hiring-Amica
Greater Toronto Area, ON
Full job description
Job Description:
COMMUNITY OPERATIONS MANAGER
Amica Aurora Promenade
Full Time
Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.
At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.
We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse ****** and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.
Become part of a team where you can make a real impact in the lives of others each and every day.
Opening in the Fall of 2026, Amica Aurora Promenade is designed for comfort and accessibility. Amica Aurora Promenade offers purpose-built spaces and convenient amenities for all residents to enjoy.
A day in the life of the Community Operations Manager:
Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.
Other Job Duties:
Administers payroll, accounts receivable, accounts payable
Administers hiring and recruitment process including new hire paperwork
Administers HR functions, including personnel files, training compliance and department minutes
Completes general administrative work requirements as assigned
Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.
Performs regular audits of concierge/housekeeping team
Participates in budget process as directed
Supporting Marketing & sales where required
Participates in corporate initiatives as requested
Participates in weekend manager on duty rotation
Other duties as required
How do I qualify?
You must have:
Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment
Post secondary education in hospitality, business management, or related filed
Experience with accounting/payroll systems
Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff
Ability to communicate fluently in English
Proven ability to manage and lead others
Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel
What we are looking for:
Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards
Customer service driven with a passion for working with seniors
Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process
Willingness to participate in corporate initiatives and weekend manager on duty rotation
Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act
Capable of basic troubleshooting of computer systems, including networking and office equipment
Competent team-builder with coaching and conflict resolution skills
Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
#Leaders-Hiring-Amica
💡 Quick Summary
Seeking a career-building opportunity? The Community Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.