Job Description
A company is looking for a Complaint Analyst to support and improve complaint handling operations.
Key Responsibilities
Manage daily complaint workflows to ensure compliance with SLAs and performance standards
Investigate customer issues and analyze complaint data to identify trends and opportunities for improvement
Deliver training for new hires and maintain internal knowledge bases and procedural documentation
Required Qualifications
2+ years of experience in complaint resolution, operations, or customer service using complaint management systems
Experience performing data analysis and producing operational reports using Microsoft Excel
Experience delivering onboarding or ongoing training in an operations environment
Bachelor's degree or higher in Business, Finance, Communications, or related field
Proven record of strong attendance, reliability, and high performance
Key Responsibilities
Manage daily complaint workflows to ensure compliance with SLAs and performance standards
Investigate customer issues and analyze complaint data to identify trends and opportunities for improvement
Deliver training for new hires and maintain internal knowledge bases and procedural documentation
Required Qualifications
2+ years of experience in complaint resolution, operations, or customer service using complaint management systems
Experience performing data analysis and producing operational reports using Microsoft Excel
Experience delivering onboarding or ongoing training in an operations environment
Bachelor's degree or higher in Business, Finance, Communications, or related field
Proven record of strong attendance, reliability, and high performance
💡 Quick Summary
Seeking a career-building opportunity? The Complaint Analyst position is now open for candidates interested in the Remote Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.