Job Description
Level 7 $139,860 - $149,485 pa (PSCSAA 2024) & Level 8 $157,900 - $171,005 pa (PSCSAA 2024)
Permanent - Full Time
Cannington
2026-04-24 4:00 PM
Complaints Coordinator
(MIS22229)
Permanent Appointment
Lead a team that turns complex complaints into fair, confident resolutions
Would you like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community.
We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.
The role
As the Complaints Coordinator, you will form part of a dynamic and solution‑focused team responsible for ensuring building service and contractual complaints are handled efficiently, fairly, and in line with legislative obligations. Drawing on your experience in complaint management, investigation, regulatory environments, or dispute resolution, you will play a vital role in guiding the direction of the Dispute Resolution Branch and leading a team dedicated to delivering high‑quality assessments, analysis, and resolutions.
Your leadership skills and experience in managing people, navigating complex matters, and working within regulatory or customer‑centric environments will be key to your success in this role.
You will bring to the team your ability to coach and mentor staff, provide strategic insights, and make informed decisions under delegation. Your strong stakeholder engagement skills, commitment to operational excellence, and ability to create clear, authoritative written material will support the Branch in achieving its goals and delivering trusted, customer‑focused dispute resolution services.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.
Eligibility
To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.
To be eligible for fixed term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed term employment at the time of application.
Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements. Qualifications obtained outside of Australia must be provided with an assessment from the Overseas Qualifications Unit to ensure they meet Australian Standards (this is a free service).
To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your pre-employment checks.
More information about eligibility requirements can be found on the Job Description Form.
Further information
Please contact Peter Verral, Director Building Compliance on (08) 6251 1206 or via [email protected] or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.
How to apply
We ask for you to provide a detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements:
Demonstrated substantial practical experience in, and knowledge of, the resolution of complaints and interpreting and applying legislation in a regulatory environment.
Demonstrated ability to analyse issues and risks, conceptualise impacts, and develop practical solutions to complex problems with minimal supervision.
Demonstrated strong interpersonal, oral and written communication skills, with the ability to write clear and well-structured reports and briefings on complex matters.
Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.
In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Mary Oswald, Recruitment Officer on (08) 9222 3131 or email [email protected].
To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion
The department is committed to building and maintaining an inclusive and supportive workplace. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department. Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.
We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:
TTY/voice calls – 133 677
Speak & Listen – 1300XXXXXX
SMS relay – 0423XXXXXX
If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at [email protected].
CLOSING DATE: 4.00 pm on Friday, 24 April 2026 (WST)
Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.
Attachments
Permanent - Full Time
Cannington
2026-04-24 4:00 PM
Complaints Coordinator
(MIS22229)
Permanent Appointment
Lead a team that turns complex complaints into fair, confident resolutions
Would you like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community.
We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.
The role
As the Complaints Coordinator, you will form part of a dynamic and solution‑focused team responsible for ensuring building service and contractual complaints are handled efficiently, fairly, and in line with legislative obligations. Drawing on your experience in complaint management, investigation, regulatory environments, or dispute resolution, you will play a vital role in guiding the direction of the Dispute Resolution Branch and leading a team dedicated to delivering high‑quality assessments, analysis, and resolutions.
Your leadership skills and experience in managing people, navigating complex matters, and working within regulatory or customer‑centric environments will be key to your success in this role.
You will bring to the team your ability to coach and mentor staff, provide strategic insights, and make informed decisions under delegation. Your strong stakeholder engagement skills, commitment to operational excellence, and ability to create clear, authoritative written material will support the Branch in achieving its goals and delivering trusted, customer‑focused dispute resolution services.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.
Eligibility
To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.
To be eligible for fixed term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed term employment at the time of application.
Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements. Qualifications obtained outside of Australia must be provided with an assessment from the Overseas Qualifications Unit to ensure they meet Australian Standards (this is a free service).
To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your pre-employment checks.
More information about eligibility requirements can be found on the Job Description Form.
Further information
Please contact Peter Verral, Director Building Compliance on (08) 6251 1206 or via [email protected] or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.
How to apply
We ask for you to provide a detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements:
Demonstrated substantial practical experience in, and knowledge of, the resolution of complaints and interpreting and applying legislation in a regulatory environment.
Demonstrated ability to analyse issues and risks, conceptualise impacts, and develop practical solutions to complex problems with minimal supervision.
Demonstrated strong interpersonal, oral and written communication skills, with the ability to write clear and well-structured reports and briefings on complex matters.
Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.
In the attached Applicant Information Pack, we offer further information on how to apply, and the range of incentives offered to employees who work with LGIRS. If you have any questions about employment conditions or the application process, or require any technical support when submitting your application online, please contact Mary Oswald, Recruitment Officer on (08) 9222 3131 or email [email protected].
To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion
The department is committed to building and maintaining an inclusive and supportive workplace. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our department. Our department is an equal opportunity employer, supported by the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth.
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.
We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:
TTY/voice calls – 133 677
Speak & Listen – 1300XXXXXX
SMS relay – 0423XXXXXX
If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at [email protected].
CLOSING DATE: 4.00 pm on Friday, 24 April 2026 (WST)
Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.
Attachments
💡 Quick Summary
Seeking a career-building opportunity? The Complaints Coordinator position is now open for candidates interested in the Government Job Alert sector. This role in Cannington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
