Job Description
Abode, located in beautiful St Leonards, is a dual tower residential apartment building with commercial tenants on the ground floor. With shared amenities such as indoor pool, gym and concierge we are delighted to offer the Residents at Abode personalised service and beautifully maintained common areas.
Purpose
As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.
Primary Responsibilities
Foster genuine connections with guests, making them feel valued and comfortable during their stay
Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
Address and resolve guest concerns promptly and professionally
Offer expert recommendations for local attractions, restaurants, and activities
Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance
Skills and Experience
Previous customer service experience, preferably in the hospitality industry
A track record of effectively managing multiple tasks and excelling in high-pressure situations
Strong problem-solving abilities and a proactive approach
Outstanding communication and interpersonal abilities
Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
Drivers licence – possessing an open (manual) drivers licence is advantageous
Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Purpose
As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.
Primary Responsibilities
Foster genuine connections with guests, making them feel valued and comfortable during their stay
Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
Address and resolve guest concerns promptly and professionally
Offer expert recommendations for local attractions, restaurants, and activities
Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance
Skills and Experience
Previous customer service experience, preferably in the hospitality industry
A track record of effectively managing multiple tasks and excelling in high-pressure situations
Strong problem-solving abilities and a proactive approach
Outstanding communication and interpersonal abilities
Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
Drivers licence – possessing an open (manual) drivers licence is advantageous
Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
💡 Quick Summary
Seeking a career-building opportunity? The Concierge position is now open for candidates interested in the Restaurants & Food Service sector. This role in St Leonards offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Restaurants & Food Service is a plus.